Product Manager - Post Sales

lastminute; Barcelona; A distancia; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a Product Manager to enhance customer experiences postbooking. This role involves collaborating across departments to ensure a seamless journey for customers, utilizing key metrics and insights to drive improvements. You'll work in a dynamic environment, fostering relationships and supporting product offerings that enrich travel experiences. With a commitment to diversity and inclusion, the company promotes a supportive culture, offering flexible work arrangements and opportunities for personal growth. If you're passionate about customer service and product management in the travel industry, this is the perfect opportunity for you.

Servicios

Shorter working week (36h)

Flexible working hours

Possibility to work from anywhere

Two paid days off for volunteering

Travel industry discounts

Support for significant life events

Formación

• Proven experience in product management with a focus on customer service.
• Strong analytical skills using metrics for data-driven decisions.

Responsabilidades

• Enhance the postpurchase customer experience through effective communication.
• Collaborate with teams to improve the postsale process and product offerings.

Conocimientos

Time Management

Data Analytics

Analytical

Agile

Requirement Gathering

Strategic thinking

Communication

Problem Solving

Market Research

Cross Functional Teams

Educación

Experience in Product Management

Understanding of Customer Needs

Herramientas

Visio

Descripción del empleo

You will be responsible for a key part of the Service Management team focusing on enhancing the postpurchase customer experience. As a Product Manager on the SM team, your primary responsibility will be to ensure a seamless experience for customers from the moment they complete their booking until they return from their trip.

What You Will Need to Solve :

You will work on improving customers' travel experiences by providing assistance when needed, offering helpful information, and ensuring their needs are met throughout the journey. One of your goals is to ensure our customers feel supported and informed at every step of their postpurchase journey.

The other goal will be to support postsales efforts by implementing efficient flows to ensure that all customers are aware of a broad portfolio of products they can add to their trip, enhancing their experience.

Key Responsibilities and Skills Required

• Leverage key metrics to drive decisions and continuously improve the customer experience.
• Conduct extensive product research to understand customer needs and identify opportunities for improvement.
• Collaborate with internal teams to enhance the postsale process and support product offerings for customers.
• Work closely with stakeholders across departments including marketing, sales, customer service, and tech teams to ensure a customer-centric approach.
• Drive alignment with the development team, UX/UI designers, and other relevant departments in an agile environment to deliver user-friendly solutions.

Qualifications :

• Proven experience in product management, particularly in postsales or customer service-focused roles.
• Strong understanding of customer needs and behaviors, especially in the travel or ecommerce industries.
• Strong analytical skills and experience using metrics to make data-driven decisions.
• Excellent communication and collaboration skills, able to build relationships across functions and departments.

Desirable (max 3 nicetohave only if needed) :

• Additional languages such as Italian or Spanish will be helpful.
• Experience in similar roles within the tourism or SaaS industry.

Additional Information :

Perks of working with us :

How we work together

An inclusive, friendly, and international environment (you'll be working with colleagues from 10 countries and over 48 nationalities).

Shorter working week (36h as full-time) with a half working day on Fridays.

Flexible start and end times with core hours from 10:00 to 16:00.

Possibility to work from anywhere for a period of time per year, according to local regulations.

How we learn together

FriYays : Half a day on Friday morning dedicated to personal growth, learning, and training.

Access to e-learning platforms (e.g., Discovery, O'Reilly) for professional and managerial development.

Other perks

• Two paid days off per year for volunteering.
• Occasional social events to foster connections among colleagues.
• Travel industry discounts and exclusive staff fares.
• Support for life's significant moments with leave options (e.g., parental responsibilities, marriages, bereavements, relocations), in line with local laws.

We support our employees through life's significant moments with leave options (e.g., parental responsibilities, marriages, bereavements, relocations), in line with local laws.

Wish you were here? We do too!

Selection process steps

• HR interview (10-30 minutes).
• First interview (Manager): soft skills and technical knowledge.
• Test step online or offline.
• Second interview (Manager and team member): test review.
• Only for senior roles: final meeting (30 mins) with the Director.

Note: The process may vary slightly; the recruiter will share more details during setup.

Our commitment to celebrate diversity and generate belonging

We are committed to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We believe in an equal opportunity environment that celebrates everyone's uniqueness. We value diverse experiences and viewpoints, knowing that diversity drives innovation. We aim for our people to reflect the communities we serve in travel.

Eligibility criteria

By submitting your application, you confirm that you are legally authorized to work in the country of employment and do not require visa sponsorship.

I am interested

Remote Work :

Employment Type :

Key Skills

Time Management, Data Analytics, Analytical, Agile, Requirement Gathering, Strategic thinking, Visio, Communication, Problem Solving, Market Research, UML, Cross Functional Teams