At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.
We’re looking for a Product Manager – Payments who will drive the evolution of our payments platform, ensuring a seamless, secure, and scalable payment experience for millions of users and partners across our multi-market ecosystem (eCommerce + Marketplace).
Job Description
Working model and location: Full-remote from Spain
Team : You will join the Customer Payments Team within the Customer Growth Area
Contract : Permanent – full-time (36 h / week)
Responsibilities:
- Own the Payments product domain, focusing on third-party integrations (e.g., PSPs, acquirers, APMs, BNPL providers), internal orchestration systems, checkout optimization, and fraud/chargeback flows.
- Define and articulate a clear product vision and roadmap aligned with the company’s growth strategy, especially for high-volume B2C payment use cases.
- Lead the end-to-end product development cycle: from discovery and requirement gathering to backlog prioritization, delivery, and post-release monitoring (including KPIs like conversion rate, approval rate, cost per transaction).
- Collaborate with internal platform teams to ensure modular and scalable integration of third-party services, optimizing latency, availability, and compliance.
- Support checkout experience and payment UX improvements, working with design and front-end teams to reduce friction and abandonment.
- Coordinate with other internal teams for smooth transactions, split payments, refund reconciliation, and operational transparency.
- Partner with Legal, Risk, Finance, and Customer Care to ensure regulatory compliance, reduce chargebacks, and streamline dispute handling.
- Conduct continuous discovery through customer interviews, usability tests, data analysis, and A/B testing to understand user behaviors and needs.
Qualifications
What we’re looking for :
- 3-5 years of experience as a Product Manager in a digital environment, ideally in high-volume B2C e-commerce or marketplace platforms.
- Proven experience in online payments, including PSP/acquirer integrations, tokenization, APMs, 3DS, chargebacks, risk scoring, and settlements.
- Solid understanding of checkout flows and payment orchestration logic.
- Experience working with agile, cross-functional teams, with fast time-to-market expectations.
- Strong analytical skills: comfortable working with KPIs, dashboards, SQL/basic data queries, experimentation frameworks.
- Ability to collaborate across platform teams, third-party providers, compliance/legal, and customer support teams.
- Excellent English communication skills, both written and verbal.
- Experience with risk scoring and API-based platforms, understanding their operational and financial implications.
- Experience working in multi-market, multi-brand environments or marketplaces with complex payment setups.
- Knowledge of fraud prevention tools, chargeback mitigation, and post-payment flows (refunds, settlements, ledger).
- Prior ownership or experience with internal payment platforms or orchestration layers.
Additional Information
Perks of working with us :
- An inclusive, friendly, and international environment (colleagues from +10 countries and over 48 nationalities)
- Shorter working week (36h full-time), with a half-day on Fridays
- Flexible start and end times
- Option to work remotely for a defined period each year according to local regulations
Learning and Development:
- Fri-Yays: half a day on Friday mornings dedicated to personal growth, learning, and training.
- Access to e-learning platforms (e.g., Discovery, O’reilly) and professional development programs.
Other Perks:
- Two paid days off annually for volunteering
- Social events to foster team connections
- Travel industry discounts and staff fares
- Support for life’s significant moments with leave options (e.g., parental leave, marriage, bereavement, relocation), compliant with local laws.
Selection Process:
- HR interview (10-30 min)
- First interview with manager (covering soft skills and technical knowledge)
- Online or offline test
- Second interview with hiring manager (review of test results)
- Team discussion with manager and team members
- For senior roles: final meeting with the Director
Our commitment to diversity and inclusion:
We value diversity across race, gender, age, sexual orientation, religion, gender identity/expression, and accessibility. We strive to create an inclusive environment where everyone’s uniqueness is celebrated, and diverse experiences are respected. We aim to reflect the communities we serve through our team.
Eligibility:
By applying, you confirm you are authorized to work in the country of employment and do not require visa sponsorship.
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