Product Lead, Knowledge Management & AI

International Organization for Migration (10000000); Valencia; Presencial; EUR 65.000 - 95.000; Jornada completa

Descripción de la vacante

The International Organization for Migration (IOM) Valencia-based vacancy seeks an ICT Officer (Product Management – Knowledge Management Systems) to define and implement the end-to-end product strategy for knowledge, collaboration and AI capabilities across POEM, intranet and external sites.

You will shape the AI roadmap, supervise development, ensure governance and responsible AI practices, and work with cross-functional teams to deliver measurable impact for operations and communications

Formación

• Master’s degree in Computer Science, AI, Information Technology, or related field with five years of relevant experience; or a University degree with seven years of relevant experience.
• Professional training or certification in Project Management or Product Management is an advantage.
• Experience in defining and executing an AI-driven product vision and roadmap.
• Understanding of SDLC methodologies and AI product fundamentals (RAG architectures, LLM capabilities, data pipelines).
• Excellent written and verbal communication; ability to work with stakeholders.

Responsabilidades

• Own the product vision and roadmap for knowledge, collaboration and AI capabilities, aligned with the organization’s priorities.
• Translate complex knowledge and AI use cases into clear product features and prioritized backlogs, working with other Product Managers, architects and delivery teams.
• Define and validate high-value AI use cases within two business divisions to improve how users discover, synthesize and apply institutional knowledge.
• Partner with data, AI and platform teams to ensure responsible AI practices, including transparency, explainability and governance of AI outputs; lead user discovery and testing to ensure AI features reduce search time and improve decision quality.
• Lead product marketing for AI/Agentic AI solutions by defining value propositions, user stories and impact messaging; develop assets that explain agent capabilities, limitations and responsible use principles to operational audiences.
• Drive adoption and change management for AI features across POEM, intranet and external websites, including readiness assessments, training materials and user enablement plans; foster trust in AI-enabled workflows.
• Oversee the development team to define requirements for model selection (frontier/open source), retrieval sources, prompt orchestration, and multi-agent flows.
• Oversee the product team in safeguarding, designing, developing and maintaining relevant systems and modules to meet partner and stakeholder needs.
• Develop knowledge product health, utilization and operational impact KPIs that are measurable and aligned with business goals and user objectives.
• Ensure software delivery processes and tools follow the IOM Software Development Lifecycle and best practices, policies and frameworks.
• Manage vendor engagements to support product delivery and compliance.
• Manage and support the OMES portfolio, with emphasis on Drupal hosting, SharePoint and data collection solutions.
• Provide strategic oversight for Power Platform governance, adoption and support services.
• Perform other duties as assigned.

Conocimientos

Software development understanding

Stakeholder collaboration

Technical communication

SDLC & AI product fundamentals

Ownership & accountability

English proficiency

Educación

Master’s degree in CS/IT/AI/related field

Bachelor’s degree with 7 years of relevant experience

PM/PM certification advantageous

Herramientas

AI platforms & tools

Data pipelines

RAG architectures

Descripción del empleo

The International Organization for Migration (IOM) Valencia-based vacancy seeks an ICT Officer (Product Management – Knowledge Management Systems) to define and implement the end-to-end product strategy for knowledge, collaboration and AI capabilities across POEM, intranet and external sites.

You will shape the AI roadmap, supervise development, ensure governance and responsible AI practices, and work with cross-functional teams to deliver measurable impact for operations and communications