Product Analyst, Chat

Tabby; Barcelona; A distancia; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a Product Analyst to enhance customer support experiences through data-driven insights. This role involves optimizing chat tools and AI-driven solutions, collaborating with cross-functional teams to evaluate product features, and developing metrics that inform decision-making. With a focus on flexible working hours and a supportive environment, this position offers a unique opportunity to influence product quality and contribute to the company's growth in the fintech sector. Join a passionate team dedicated to creating financial freedom for users worldwide.

Servicios

Flexible Working Hours

Employee Stock Options

Health Insurance

Formación

• Minimum of 2 years of experience as a Product/Data Analyst.
• Strong quantitative skills and structured problem-solving approach.

Responsabilidades

• Provide analytical support to product and business teams.
• Generate hypotheses, conduct research, and present findings.

Conocimientos

SQL

Data Visualization (Tableau)

A/B Testing

Python (Pandas, Numpy)

Quantitative Analysis

Educación

Bachelor's in Data Science or related field

Herramientas

Tableau

SQL Databases

Descripción del empleo

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Department : Customer Happiness, Analytics

Employment Type : Full Time

Location : Remote / Barcelona

Description

Tabby creates financial freedom in the way people shop, earn, and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA, and Shein, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and is the highest-rated, most reviewed, largest, and fastest-growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

We are looking for a Product Analyst to contribute to the evolution of Tabby. This Product Analyst will join our Customer Happiness team and focus on enhancing the customer support experience. This includes optimizing chat tools, AI-driven chatbots, and other self-service solutions.

You'll collaborate closely with cross-functional teams, including Design, Customer Experience, and Product teams.

Key Responsibilities

• Provide analytical support to the product and business teams across all facets of their work, including evaluation of new product features in terms of revenue and cost.
• Generate hypotheses, conduct research and A / B tests, and present your findings clearly and compellingly highlighting the importance of your insights.
• Support and monitor existing metrics related to chat, identify areas for improvement, and develop new metrics that inform decision-making across the organization.
• Develop data visualizations and reports that are informative and easily understood by business and product teams.
• Assist in the planning of necessary data structures.

Skills, Knowledge & Expertise

• Minimum of 2 years of work experience as a Product / Data Analyst.
• Proficiency in SQL and relational databases.
• Proficiency in data visualization tools, particularly Tableau.
• Experience in planning data structures for new products and features.
• Experience in designing and conducting A / B tests.
• Knowledge of Python (Pandas, Numpy, Statsmodels, Matplotlib, etc.) is a plus.
• Strong quantitative skills and a structured approach to problem-solving. Ability to analyze issues, identify root causes, and recommend solutions.
• Passionate about ensuring the quality of the products your team would deliver.
• Strong English speaking skills, both verbally and writing.

Relocation and Employment

We offer remote work from anywhere in the world (our schedule is based on Dubai time though) and are happy to work out an individual relocation plan for you.

Our employees have the opportunity to choose a country for registration; at the moment, those are Armenia, Georgia, Serbia, Portugal, Spain, the UAE, and Remote.

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in the company’s employee stock options program.
• Health Insurance

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be).

If this sounds exciting to you, we’d love to hear from you!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Research, Analyst, and Information Technology

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