Process Specialist, Software and Renewal Platforms

TD SYNNEX Co.; Barcelona; On-site; EUR 42,000 - 65,000; Full time

Job summary

TD SYNNEX, based in Barcelona, is seeking a pre- and post-sales specialist to support the Sales Floor and become a centre of excellence for a specific product group.

You will deliver outstanding service, develop deep product knowledge, maintain our intranet as the primary sales resource, and help drive revenue.

Collaborating with Marketing and Business Managers, you will craft marketing materials and promote pricing, offers and e-commerce tools to grow the business.

Qualifications

• Highly numerate
• Time management and prioritising skills
• Good communication skills
• Customer focus
• Interpersonal skills
• High attention to detail and accuracy
• Knowledge of product and technology portfolio IT industry would be an advantage
• Commercial/product experience in a Technology business would be an advantage
• Distribution or vendor experience would be an advantage

Responsibilities

• Ability to focus on specific technology groups/accounts and help drive increases revenue within those areas
• Provision of an outstanding quality service
• Development and regular maintenance of the TD SYNNEX intranet site to ensure an effective first port of call for the Sales Floor
• Develop a high level of product knowledge, technically aware and has the ability to provide complete solutions
• Ability to prioritise and resolve customer care issues
• Communicate product information and pricing, special offers and promotions
• Promote and drive business through TD SYNNEX’s e-commerce tools
• Recognition and appropriate escalation of potential problems
• Collaborate with the Marketing Manager and Business Manager on the creation and validation of marketing materials

Tools

SAP R3

Business Warehouse

Microsoft Word

Outlook

Job description

Job Purpose

To provide pre and post sales specialist support across the Sales Floor and within the business unit. Become a ‘centre of excellence’ for a specific product or technology group.

Responsibilities

• Ability to focus on specific technology groups/accounts and help drive increases revenue within those areas
• Provision of an outstanding quality service
• Development and regular maintenance of the TD SYNNEX intranet site to ensure an effective first port of call for the Sales Floor
• Develop a high level of product knowledge, technically aware and has the ability to provide complete solutions
• Ability to prioritise and resolve customer care issues
• Communicate product information and pricing, special offers and promotions
• Promote and drive business through TD SYNNEX’s e-commerce tools
• Recognition and appropriate escalation of potential problems
• Collaborate with the Marketing Manager and Business Manager on the creation and validation of marketing materials

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

Knowledge Skills and Experience

• Highly numerate
• Time management and prioritising skills
• Good communication skills
• Working knowledge of Microsoft Word and Outlook
• Customer Focus
• Interpersonal Skills
• High attention to detail and accuracy
• A knowledge of product and technology portfolio IT industry knowledge– Channel, Vendors, Programmes and Competition would be an advantage
• Experience of SAP R3 and Business Warehouse would be an advantage
• Commercial/product experience in a Technology business is preferable
• Distribution or vendor experience would be an advantage

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX (NYSE: SNX), we’re proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co-workers make us who we are. When we seek to understand one another and recognize the power of the individual, we demonstrate respect and dignity; we learn, evolve and unlock potential to achieve outstanding results for our customers and win together. This broad perspective is integral to our commitment to diversity, equity and inclusion. To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook