Process Optimization Specialist I (They/She/He) (P183969)

TN Spain; Barcelona; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Join a dynamic team as a Process Optimization Specialist in an innovative company revolutionizing urban services. In this role, you will enhance processes to maximize efficiency and satisfaction for customers and partners alike. Collaborate with diverse stakeholders, leverage your analytical skills, and contribute to a culture that values feedback and growth. This position offers the chance to work in a vibrant environment where your contributions directly impact millions of users. If you're ready for a challenge and want to make a difference, this is the opportunity for you!

Servicios

Equity Plan

Private Health Insurance

Monthly Glovo Credit

Cobee Discounts

Discounted Gym Memberships

Extra Time Off

Remote Work Options

Enhanced Parental Leave

Office Nursery

Wellbeing Benefits

Formación

• 2+ years of experience in process optimization or similar roles.
• Degree in Engineering or Business, experience in consulting is a plus.

Responsabilidades

• Redesign processes to enhance satisfaction and efficiency.
• Analyze data to identify improvements and adjust workflows.

Conocimientos

Process Redesign

Data Analysis

Stakeholder Collaboration

Problem-Solving

Attention to Detail

Customer Service

Tech-Savvy

Bilingual (Spanish and English)

Educación

Degree in Engineering

Degree in Business

Descripción del empleo

Social network you want to login/join with:

Process Optimization Specialist I (They/She/He) (P183969), Barcelona

Client:

Location:

Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

If you’re here, it’s because you’re looking for an exciting ride. A ride that will fuel your ambitions to take on a new challenge and stretch beyond your comfort zone.

We deliver a non-vanilla culture built on talent, where we work to amplify our impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, couriers, and offering on-demand services from over 170,000 local restaurants, grocers, supermarkets, and retail stores. Operating in more than 1500 cities across 25 countries, we revolutionize how people connect with their everyday needs through innovative technology, making each day purposeful.

What makes our ride unique?

Our culture and values:

• Office-first culture emphasizing collaboration
• Non-vanilla personality and feedback mindset, embracing difficult conversations
• High intensity work with fun and celebration of wins
• Diversity and inclusion fostering authentic selves at work
• Investing in talent and leadership development
• Ownership of career development and creating personalized job paths
• Opportunities to make impactful contributions beyond scope

Our commitment to being a force for good:

• Amplifying positive social and environmental impact
• Investing in social initiatives
• Creating equitable, bias-breaking, empowering environments

Our vision: To give everyone easy access to anything in their cities. Your ride starts here.

As a Process Optimization Specialist at Glovo’s Live Operations, you will redesign processes to maximize satisfaction and efficiency across Customers, Glovers, and Partners, ensuring cost-effectiveness. Your contributions include end-to-end process redesign, automation improvements, data analysis, stakeholder collaboration, and industry expertise development.

Be a part of a team where you will:

• Redesign processes end-to-end to enhance satisfaction, efficiency, scalability, and consistency for Customers, Couriers, and Partners
• Create and improve automation flows for a better user experience
• Analyze process data to identify improvements and adjust flows accordingly
• Collaborate with local and global stakeholders to adapt processes to their needs
• Identify opportunities for business and operations improvement, especially in Customer Service
• Develop a deep understanding of the online delivery service industry

What you will bring to the ride:

• +2 years of experience in similar roles
• Degree in Engineering, Business, or related fields
• Experience in business consulting is a plus
• Customer service experience is a plus
• Tech-savvy with ability to learn new tools
• Ability to create detailed processes
• High attention to detail, structured, excellent problem-solving skills
• Proficiency in Spanish and English; knowledge of additional languages is a plus

We welcome diverse profiles, even if you don’t meet all the criteria. Skills can be learned, and diversity enriches our team.

• Equity plan
• Private health insurance
• Monthly Glovo credit
• Cobee discounts
• Discounted gym memberships
• Extra time off, remote work options, and work from anywhere for up to three weeks/year
• Enhanced parental leave and office nursery
• Wellbeing benefits including online therapy

At Glovo, diversity is our strength. We provide equal opportunities for all backgrounds and encourage authentic self-expression.

Feel free to include your pronouns in your application.

Ready to take the wheel and make this the ride of your life?

Learn more about our culture and check out our values and initiatives!