Principal Customer Success Manager, Strategic Accounts | Italian or Spanish

HubSpot; Valencia; Híbrido; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

A leading company seeks a Principal Customer Success Manager to oversee a portfolio of high-value enterprise accounts. The role involves building strategic relationships, driving product adoption, and ensuring customer satisfaction. Ideal candidates will have experience with large organizations and proven success in enhancing customer outcomes.

Formación

• Experience working with organizations of 200+ employees.
• Experience managing $4-5m ARR.
• Experience in Senior CSM or Account Management.

Responsabilidades

• Oversee customer experience for 30-40 high-value accounts.
• Build relationships, align with business goals, and foster partnerships.
• Deliver Executive Business Reviews to support growth and adoption.

Conocimientos

Strategic Thinking

Problem Solving

Communication

Relationship Building

Project Management

Descripción del empleo

The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. This team is responsible for coordinating the post-sale customer experience, enabling customers to achieve outcomes and making the value they’re getting out of HubSpot visible as a way of driving usage, desired outcomes, retention and growth.

As a Principal Customer Success Manager (CSM) on the Strategic Accounts team, you will work with a wide variety of primarily corporate / enterprise-sized businesses. You will be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business. You’ll work with a broad number of stakeholders, including leadership, to learn how their teams function and the challenges they face, and help set them up for long-term growth.

This role is open in any of our EMEA entities including Ireland, France, Spain, Belgium, the UK or Germany in office, hybrid or remote.

In this role, you will :

• Oversee the customer experience for a portfolio of 30-40 enterprise-level, high-value accounts with the goals of retention and growth.
• Build and foster deep relationships at all levels of the customer organisation, multi-tasking with customers to ensure alignment with their business goals and use cases and develop long-term partnerships.
• Use strategic thinking, consultative problem solving, and deep product knowledge to help your customers achieve measurable business outcomes, new use cases and maximize their ROI with HubSpot.
• Partner with multiple internal cross-functional teams (Sales, Marketing, Product, Contract Management, and HubSpot executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation.
• Deliver Executive Business Reviews and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the HubSpot platform.
• Act as a customer advocate and focus on deep platform solutioning, by developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, creating and delivering success plans with clear outcomes, aligning internal resources to support customer initiatives - all while demonstrating resilience and perseverance in the face of setbacks or slow progress.
• Travel onsite occasionally to deliver strategic consulting engagements if needed, usually not more than 2-3 times yearly.
• Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development, team growth and / or people development.

We are looking for people who have :

• A personal investment in helping customers succeed.
• Experience working with large organizations (200+ employees)
• Experience managing a minimum of $4-5m ARR
• A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management. Experience in doing this with SaaS platforms is desired but not required.
• Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations.
• Project management expertise, including planning and executing strategic initiatives.
• Experience with risk management, account retention, and renewal strategies.
• An autonomous, proactive approach to identifying challenges and creatively solving them collaboratively.
• Experience as a Senior CSM, Senior Account Management or with strategic partnerships

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