Presales Técnico para XDRnet, Barcelona

Seven Sector Technologies; Barcelona; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa innovadora en el sector de criptomonedas busca un Especialista en Atención al Cliente. Esta posición remota ofrece la oportunidad de contribuir a una plataforma de intercambio de criptomonedas líder en la industria. Buscamos a alguien apasionado por las finanzas y las criptomonedas, con habilidades analíticas y capacidad para trabajar de manera independiente. Si te entusiasma el desafío de brindar un servicio excepcional y tienes un interés profundo en el mundo de las criptomonedas, esta es la oportunidad perfecta para ti. Únete a un equipo que valora la comunicación clara y el trabajo en equipo para crear un impacto significativo.

Formación

• Experiencia en atención al cliente y manejo de consultas es esencial.
• Interés profundo en criptomonedas y mercados financieros.

Responsabilidades

• Manejar efectivamente consultas de traders corporativos y profesionales.
• Contribuir a una cultura positiva de soporte al cliente.

Conocimientos

Comunicación efectiva

Análisis

Atención al cliente

Interés en Finanzas

Conocimientos de mercados de trading

Orientación al detalle

Trabajo autónomo

Herramientas

Microsoft Excel

Descripción del empleo

Descripción del trabajo

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, with the experience and capacity to contribute to our vision.

Key Responsibilities

• Effectively handle inquiries and requests from corporate and professional traders.
• Continuously upgrade skill sets.
• Lead by example to demonstrate full ownership of outstanding customer service.
• Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives.
• Engage in cross-team interactions.
• Ability to work independently with minimum supervision, flexible in working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.
• Experience and a deep interest in working with Finance, Mathematics, or Statistics.
• Good understanding of trading and derivatives markets.
• Strong analytical ability.
• Experience in customer relations; ability to handle requests and inquiries is essential.
• Excellent communication skills in English.
• Passionate about the cryptocurrency and blockchain world.
• Detail-oriented.
• Security and privacy focus.
• Familiarity with Office Suites (especially Excel).