Presales Delivery Service Designer

SITA; Barcelona; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Flex Week

Flex Day

Flex-Location

Employee Wellbeing

Professional Development

Competitive Benefits

Job summary

SITA is seeking a Delivery bid support professional to design and cost delivery solutions across standard and complex bids. You will collaborate with Product Management, Solution Designers and service partners to tailor customer propositions and drive successful outcomes.

The role requires experience in bid support, service design, and project management, with a focus on delivering customer-centric solutions across regional operations.

Qualifications

• Experience in service design and bid support
• Knowledge of project management and service delivery
• Understanding of end-to-end supply chain processes

Responsibilities

• Design and cost delivery solutions for standard, customized, and complex projects
• Represent the delivery function in bid processes and customer discussions
• Coordinate with Bid Manager to define project delivery in customer solutions
• Prepare variations to standard texts in proposals and contracts
• Identify and agree on customizations to address bid conditions
• Collaborate with product management and other teams to update proposal templates
• Develop and issue RFPs to service partners and negotiate contracts and SLAs
• Assess customer requirements and define optimal delivery models
• Support service improvement initiatives aligned with company objectives

Skills

Service Design processes

Project management awareness

End to supply chain

Education

Degree level or equivalent ITIL Foundation Certificate

Job description

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

Act as the point of contact for SITA's Delivery in providing bid support to all Product and Services Solution Lines opportunities ranging from standard to large and complex bids across the regional geographies.

To support the design process for solutions and their components and architecture to meet defined business needs for SITA's customer solutions products and specific IT projects.

To support the design costing and documentation for customer propositions and amended programs from supplied specifications in accordance with agreed standards.

To ensure the agreed delivery model is reflected in the solution.

To collaborate with GEO Service teams and Purchasing in the development and issue of Request for Proposal to Service Partners.

Key Responsibilities

• Design and cost the project & delivery solution for standard customized non-standard and large or complex projects .
• Represent the Delivery function actively in the bid process assisting with customer-facing communications discussion presentation negotiation when required.
• Work in coordination with the bid manager to define the Project & Delivery Management part of the Customer solution.
• Provide appropriate variations to the standard texts in customer facing proposals and contractual documents for the services defined and agreed in the delivery proposed model.
• These will include delivery options, timelines and schedules, and any variations required to meet the needs of this customer and/or specific to any country or location.
• Identify define and agree with the Project Portolio Manager the required customizations and requirements to address Bid / Tender conditions.
• Work with Product Management Proposal Management Solution Designers and other SITA teams to create and update templates for the standard texts in customer facing proposals and contractual documents for the services defined and agreed as part of the customer solution.
• Work with Products Solutions Regional Operations Service Contract Managers and Purchasing to develop and issue RFPs to service partners (following the appropriate engagement processes) and to select and negotiate appropriate contracts and service levels with these Service Partners.
• Study and qualify customer and product management requests for delivery requirements.
• Define the optimal cost and integrated delivery models for meeting customer and product requirements.
• Support Service improvement initiatives that deliver and contribute to the Corporate Business and Functional objectives of the team.

Qualifications

EXPERIENCE

Experience of working in the airport / airline industry- 2-5 years experience in Service Design or Delivery activities Project management, preferably in a global organization and service provider environment delivering high levels of customer satisfaction.

2-5 years experience in IT or services industry.

2+ years of working in bid support/pre-sales role supporting either internal or external customers in service design.

Technical knowledge and background (Information Technology (IT) and Service Management)- Experience in service solution design.

Knowledge & Skills

• Service Design processes
• Project management awareness
• End to supply chain, including internal and external components

PROFESSION COMPETENCIES

• Bid Management Process
• Business Acumen
• Info Gathering&Processing
• Supplier Relationship Management

CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

Education & Qualifications

Educated to degree level or equivalent work experience- ITIL Foundation Certificate

What We Offer

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Salary / Compensation Note

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