Premium Support Specialist

Board International; Madrid; Hybrid; EUR 36,000 - 52,000; Full time

Job summary

Board International is seeking a Premium Support Specialist to join our Madrid team. You will provide specialized functional and technical assistance for Board planning and reporting solutions to key accounts, collaborating with delivery and maintenance teams to ensure optimal outcomes.

The role emphasizes deep understanding of financial processes, strong de-escalation and troubleshooting skills, and the ability to translate complex requirements into Board platform solutions.

Qualifications

• Educational background in business, finance, accounting, CS, MIS, mathematics or relevant technical field.
• Experience in Support or Consulting with EPM, Supply Chain, FP&A or Retail planning software.
• Understanding of financial processes (e.g., consolidation and lease reporting) is beneficial.
• Exposure to multi-dimensional or OLAP technology preferred.
• Knowledge of SQL advantageous.

Responsibilities

• Provide qualified functional and technical assistance for existing Board planning and reporting solutions.
• Participate in knowledge transfer between delivery and maintenance teams.
• Articulate how Board functionality meets customer requirements and solves business problems.
• Identify areas for improvement in existing applications.
• Relay customer and market feedback to the Board Product team.
• Assist Senior Specialists in meetings to discuss new features and functionality.
• Provide reactive support for existing customers when questions arise.

Skills

De-escalation skills

Troubleshooting

Communication skills

SQL knowledge

OLAP

Problem solving

Requirement translation

Education

Related degree (Business/Finance/CS/MIS/Math)

Tools

SQL

OLAP

Job description

At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.

Ready to join a team where innovation meets collaboration? If you’re driven by bold ideas and a customer‑centric mentality, your next adventure starts here!

We are currently looking for a Premium Support Specialist to join our team in Madrid.

In this role, you will be accountable for providing assistance on a range of Planning Solutions developed for some of Board’s key accounts.

The Premium Support team plays a pivotal role in Board’s Customer Success strategy by providing industry leading post‑implementation support. Through regular service review meetings, our Support Specialists are expected to maintain a strong grasp of our customers’ ever‑changing business and functional requirements whilst helping them understand how Board can be used to achieve their goals.

We embrace flexibility through a hybrid working schedule, with 3 days at the office and 2 days working from home each week, fostering a balance of collaboration and productivity.

Key Responsibilities and Objectives:

• Provide qualified functional and technical assistance for existing customer Board planning and reporting solutions.
• Participate in extensive knowledge transfer processes between delivery and maintenance teams.
• Be able to articulate, in deep technical detail how Board functionality can be used to meet Customer requirements and find a solution to business problems.
• Identify areas for improvement in existing applications.
• Work closely with the Board Product team by relaying Customer and market feedback.
• Assist Senior Specialists in meetings to provide insights to new features and functionality introduced in the Board Platform.
• Provide Reactive support for existing customers if/when questions/issues in their existing application arise.

Requirements:

• Educational background in Business, Finance, Accounting, Computer Science, Management Information Systems (MIS), Mathematics or any relevant technical field.
• Previous Support or Consulting experience withEPM, Supply Chain, FP&A or Retail planning software.
• Good understanding of financial processes (Financial Consolidation and Lease Reporting for example) is beneficial.
• Exposure to multi‑dimensional or OLAP technology preferred.
• Knowledge of SQL advantageous.
• Great de‑escalation skills and capacity to work in very tight time frames.
• Strong troubleshooting, root‑cause analysis and reverse engineering capacity.
• Ability to grasp elaborate business requirements and translate those into solutions within the Board platform.
• Excellent written and verbal communication skills.

Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.

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