Pre-Sales Engineer

Ascom UMS; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading healthcare tech firm seeks a Pre-Sales Engineer in Madrid to provide technical expertise, support the sales team, and ensure the right fit for healthcare communication solutions. The ideal candidate has technical knowledge, excellent communication skills, and experience in networking or telecom technologies. This role offers opportunities for professional growth within a hybrid work environment.

Servicios

Hybrid work flexibility

Professional growth opportunities

Collaborative team environment

Formación

• 1-5 years experience with Ascom products or similar.
• Fluent English required.
• Entry-level networking certifications preferred.

Responsabilidades

• Support the Sales Team with technical expertise.
• Prepare technical documentation for quotations.
• Deliver demonstrations showcasing healthcare solutions.

Conocimientos

Technical knowledge in networking

Proficiency in Microsoft Server

Telephony understanding

Excellent communication skills

Problem-solving ability

Customer orientation

Educación

Associate degree or equivalent experience

Herramientas

Windows Server

Cisco Systems

Avaya Systems

Descripción del empleo

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Join Ascom, where we lead the way in Healthcare ICT and mobile workflow solutions worldwide. With our Swiss-based headquarters driving advancements across 19 countries for over 160 years, we're committed to revolutionizing the healthcare industry with transformative technology. Our systems are operational in over 12,000 hospitals globally, managing an incredible 800 million alerts annually. At Ascom, our dedication translates into tangible impact, enriching the experiences of everyone entering the healthcare facilities and care homes we partner with.

Join our team as a Pre-Sales Engineer in Spain and support the local Sales team by providing technical expertise and demonstrations that showcase the value of our healthcare communication solutions. This role is essential in guiding customers through the technical side of our offerings, ensuring the right fit and long-term success.

Your Contributions

• Work closely with the Sales Team and resellers to provide internal and external technical support and expert training during pre- and post-sales stages
• Prepare technical details and engineering requirements for quotations
• Contribute to marketing planning and the technical development of products and services
• Deliver specifications and documentation for engineering and architectural firms Coordinate technical proposals and customer-specific requirements across multiple levels
• Analyze and prepare quotations and tailored solution proposals
• Support the Sales Team in expanding the customer pipeline
• Provide early feedback to Product Managers on customer needs and new market trends
• Stay up-to-date on industry trends and technological developments
• Provide remote and on-site technical support as needed
• Drive ongoing process improvement across technical presales activities
• Ensure continuous improvement actions are taken in response to customer issues or process gaps
• Comply with all health, safety, and environmental regulations applicable to the role

The Ideal Candidate

Qualifications & Experience

Associate degree or 1–5 years of experience with Ascom products or similar

IT / telecom / wireless technologies (e.g., DECT, 802.11)

Entry-level wireless (CWNA) or networking certifications (CCNA) are a plus

1–5 years of customer support experience via phone, email, and web-based systems

1–5 years of experience with Microsoft Windows Server, telecom systems (Cisco, Avaya), or networking hardware

Skills & Competencies

Strong technical knowledge : networking (TCP / IP), wireless, telephony

Proficiency with Microsoft Server and Desktop operating systems

Solid understanding of Ascom’s solution portfolio (preferred)

Excellent communication and interpersonal skills

Ability to troubleshoot, problem-solve, and work independently with minimal supervision

Strong customer orientation and team collaboration

Fluent English required

Personal Qualities

Analytical and detail-oriented

Customer-focused and responsive

Team-oriented with strong interpersonal presence

Flexible and quick to learn, especially on technical and IT-related topics

What We Offer You

A company you can take pride in

Collaborative and inspiring colleagues

Professional and personal growth opportunities

Hybrid / remote flexibility

The chance to make a real impact in healthcare technology

Join Us and Make an Impact

Ascom is an equal opportunity employer committed to fostering diversity, equity, and inclusion. Join us in creating a future where technology empowers care.

Learn more : ascom.com

Ingeniero / a de Preventa – España (Soluciones ICT para el sector salud)

Únete a Ascom, un líder mundial en soluciones ICT para la sanidad y los flujos de trabajo móviles. Con sede en Suiza y presencia en 19 países durante más de 160 años, estamos comprometidos a revolucionar el sector salud con tecnología transformadora. Nuestros sistemas están operativos en más de 12.000 hospitales en todo el mundo, gestionando más de 800 millones de alertas al año. En Ascom, nuestro compromiso se traduce en un impacto real en hospitales y centros sociosanitarios con los que colaboramos.

Únete a nuestro equipo como Ingeniero / a de Preventa en España y apoya al equipo de ventas ofreciendo conocimientos técnicos, demostraciones de producto y orientación sobre nuestras soluciones de comunicación sanitaria. Este rol es clave para garantizar la mejor experiencia técnica y estratégica para nuestros clientes.

Tus responsabilidades

Colaborar con el equipo de ventas y distribuidores para proporcionar soporte técnico y formación especializada en fases de preventa y postventa

Preparar documentación técnica y requisitos de ingeniería para presupuestos

Contribuir a la planificación de marketing y al desarrollo técnico de soluciones

Elaborar especificaciones técnicas para estudios de ingeniería y arquitectura

Coordinar propuestas técnicas adaptadas a los requisitos del cliente

Analizar necesidades técnicas y preparar soluciones a medida

Apoyar al equipo comercial en la generación y desarrollo de oportunidades

Proporcionar retroalimentación sobre tendencias emergentes y requisitos del cliente

Mantenerse actualizado sobre desarrollos técnicos e innovaciones del sector

Brindar soporte remoto y en sitio cuando sea necesario Impulsar mejoras continuas en los procesos de preventa

Asegurar la correcta gestión de incidencias o reclamaciones técnicas de clientes

Cumplir con las normativas de salud, seguridad y medio ambiente vigentes

Perfil ideal

Cualificaciones y experiencia

Título técnico o experiencia de 1 a 5 años con productos Ascom o tecnologías similares en IT, telecomunicaciones o redes inalámbricas (DECT, 802.11)

Certificaciones básicas de redes o wireless (CWNA, CCNA) valoradas positivamente

1 a 5 años de experiencia en soporte técnico al cliente

Experiencia en sistemas Windows Server, telefonía (Cisco, Avaya) o hardware de redes

Habilidades y competencias

Conocimientos sólidos en redes (TCP / IP), wireless, telefonía

Manejo de sistemas operativos Microsoft Server y Desktop

Conocimiento del portafolio Ascom (valorable)

Excelentes habilidades comunicativas e interpersonales

Capacidad de resolución de problemas y autonomía en el trabajo

Orientación al cliente y trabajo colaborativo

Nivel fluido de inglés (requisito)

Cualidades personales

Perfil analítico, estructurado y orientado al detalle

Alta orientación al cliente y capacidad de respuesta

Trabajo en equipo con fuerte presencia interpersonal

Actitud flexible y aprendizaje rápido, especialmente en temas técnicos o de IT

Lo que te ofrecemos

Una empresa de la que sentirse orgulloso / a

Compañeros inspiradores y colaborativos

Oportunidades reales de desarrollo profesional y personal

Flexibilidad híbrida / teletrabajo

La oportunidad de generar un impacto real en la sanidad a través de la tecnología

Únete a nosotros y marca la diferencia

Ascom es un empleador que promueve la igualdad de oportunidades, la diversidad y la inclusión. Súmate a nuestro compromiso de crear un futuro donde la tecnología impulse el cuidado.

Más información : ascom.com Seniority level

Seniority level Entry level

Employment type

Employment type Full-time

Job function

Job function Sales and Business Development

Industries IT Services and IT Consulting

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