Post-Sale Business Strategist (Customer Success Manager) Lausanne / Switzerland

TN Spain; Cartagena; Híbrido; CHF 60.000 - 100.000; Jornada completa

Descripción de la vacante

An innovative firm in the aesthetic medicine sector is seeking a Post-Sale Business Strategist to enhance client relationships and drive success. This hybrid role requires a blend of consultative analysis and customer management, ensuring clinics effectively integrate cutting-edge 3D imaging solutions into their workflows. You'll collaborate with aesthetic doctors to optimize patient satisfaction and revenue growth. Join a global team in a dynamic environment that values your contributions and offers opportunities for professional growth.

Servicios

Growth opportunities

Hybrid work environment

Modern office in Lausanne

Formación

• Proven experience in customer success or account management.
• Deep understanding of consultation processes in aesthetic clinics.

Responsabilidades

• Act as the first strategic contact post-sale, owning onboarding and relationship building.
• Conduct discovery sessions to understand client needs and goals.

Conocimientos

Customer Success Management

Business Consulting

Account Management

Strong Communication Skills

Commercial Mindset

Descripción del empleo

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Client :

Crisalix LABS, SLU

Location :

Job Category : Other

EU work permit required :

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Posted :

25.04.2025

Expiry Date : 09.06.2025

Job Description : About the role :

Job Title : Post-Sale Business Strategist (Customer Success Manager)

Employment Type : Employment contract

Industry : Aesthetic Medicine / SaaS / Medical Technology

About Crisalix :

Crisalix is a leading provider of 3D / 4D imaging solutions for aesthetic practitioners worldwide. Our platform enables doctors to consult more effectively by helping patients visualize results before undergoing procedures. We empower clinics to increase patient satisfaction, improve conversion rates, and grow revenue—all while delivering a superior consultation experience.

The Role :

As a Post-Sale Business Strategist and Customer Success Manager, you’ll be the first strategic contact for new clients after the sale. Your role blends consultative business analysis with customer relationship management — ensuring each clinic is set up not only to use our platform but to thrive with it. You’ll work closely with aesthetic doctors to understand how they consult, identify where Crisalix can be most impactful, and guide them on integrating the platform into their workflow at the most valuable points — ultimately improving patient conversions, revenue, and satisfaction.

This is a hybrid role based in Lausanne, Switzerland, with a mix of in-office collaboration and remote flexibility, and occasional in-person clinic visits. Depending on regional experience, this could be more of a remote role with clients, but still within a hybrid working environment within CH.

Key Responsibilities :

• Act as the first strategic contact post-sale, owning onboarding, relationship building, and value realization.
• Conduct in-depth discovery sessions with new clients to understand their consultation flow, business goals, and pain points.
• Identify the best moments within the consultation process to integrate Crisalix, based on procedure type and patient behavior.
• Create tailored action plans for each clinic to drive platform adoption and optimize patient experience and business results.
• Support clients throughout their lifecycle, acting as their trusted advisor and ensuring long-term success and satisfaction.
• Coordinate with Sales, Marketing, and Product teams to ensure a seamless client experience and continuous improvement loop.
• Retain and grow accounts through regular check-ins, performance reviews, and showcasing ROI.

Our ideal candidate would have :

What We’re Looking For :

• Proven experience as a Customer Success Manager, Account Manager, Business Consultant, or Practice Manager in the aesthetic, SaaS, or medtech space.
• Deep understanding of the consultation process in aesthetic clinics, especially for plastic surgery, dermatology, or non-surgical treatments.
• Strong commercial mindset: you know how to identify revenue drivers and support conversion growth.
• Confident communicator, skilled at building long-term relationships and advising senior stakeholders.
• Based in or near Lausanne, able to work in a hybrid setup (partly remote, partly in-office, with occasional client visits).

We also value very positively :

Nice to Have :

• Multilingual (especially French, Spanish, Mandarin, Arabic, Portuguese).
• Experience working on a global level.
• Experience working with AI or 3D / 4D imaging technologies.
• Background in clinic training, patient journey design, or healthcare sales / CS.

Why Crisalix?

• Shape how leading aesthetic clinics use cutting-edge technology to grow their business.
• Work with a global, innovative team in a growing tech space.
• Join us in Lausanne with a modern office and hybrid work environment.

Please only apply if you have the above requirements. At the very least, customer success experience is essential. Please apply directly to the job posting and provide your CV in English. What We Offer :

• A growth opportunity within this global team.
• A hybrid position in our Lausanne offices.
• Base salary on an employee contract between 60,000 and 100,000 CHF per year gross, depending on experience, plus a variable component.

About us :

At Crisalix, prior to any aesthetic or reconstructive procedure, we help doctors and educate patients by answering this fundamental question thanks to our state-of-the-art online 3D visualization solutions. Our proprietary platform is used by patients, leading medical aesthetic brands, and the most recognized healthcare professionals worldwide throughout the full patient journey, establishing us as the market leader. With our key improvements on medical and business metrics, we are proud to enhance the beauty journey of people around the world daily.

Please visit our website: Crisalix. Check our videos: Is an open secret : ) We are the first company to :

• Release an app integrating the Structure 3D Sensor in the medical field : Video
• Launch a 4D / VR app in the plastic surgery field : Video
• Apply Augmented Reality technology to the plastic surgery sector : Video

We would love to get to know you! If you want to learn more about us, please apply in English or email (emailprotected).

Is this role not an exact fit? Sign up to stay in touch, and we’ll notify you when new positions open. Crisalix is committed to equal opportunity employment for all staff, encouraging applications from all qualified individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.