Post-Sale Business Strategist (Customer Success Manager) Lausanne / Switzerland

Crisalix LABS, SLU; Almería; Híbrido; CHF 60.000 - 100.000; Jornada completa

Descripción de la vacante

A global leader in aesthetic solutions, Crisalix LABS, SLU is seeking a Post-Sale Business Strategist. In this hybrid role, you'll manage client relationships post-sale, ensuring clients maximize their use of our 3D visualization technology. With responsibilities spanning onboarding and ongoing support, this is a key position to drive client satisfaction and revenue growth.

Servicios

Growth opportunities in a global team

Flexible working arrangements

Formación

• Proven experience as a Customer Success Manager or similar role.
• Deep understanding of consultation processes in aesthetic clinics.
• Confident communicator, able to build relationships with stakeholders.

Responsabilidades

• Own onboarding and relationship-building with new clients.
• Conduct discovery sessions to understand client needs.
• Create tailored action plans to drive platform adoption.

Conocimientos

Customer Relationship Management

Business Analysis

Commercial Mindset

Proactive Approach

Multilingual Skills

Educación

Experience in Customer Success Management

Background in MedTech or SaaS

Descripción del empleo

Job Title : Post-Sale Business Strategist (Customer Success Manager)

Employment Type : Employment contract

Industry : Aesthetic Medicine / SaaS / Medical Technology

About Crisalix

Crisalix is a leading provider of 3D / 4D imaging solutions for aesthetic practitioners worldwide. Our platform enables doctors to consult more effectively by helping patients visualize results before procedures. We empower clinics to increase patient satisfaction, improve conversion rates, and grow revenue — all while delivering a superior consultation experience.

The Role

As a Post-Sale Business Strategist and Customer Success Manager, you will be the first strategic contact for new clients after the sale. Your role combines consultative business analysis with customer relationship management — ensuring each clinic is set up not only to use our platform but to thrive with it.

You will work closely with aesthetic doctors to understand their consultation processes, identify where Crisalix can be most impactful, and guide them on integrating the platform into their workflow at the most valuable points — ultimately improving patient conversions, revenue, and satisfaction.

This is a hybrid role based in Lausanne, Switzerland, with a mix of in-office collaboration and remote flexibility, and occasional in-person clinic visits. Depending on regional experience, this could be more of a remote role with clients, but still within a hybrid working environment within Switzerland.

Key Responsibilities

• Act as the first strategic contact post-sale, owning onboarding, relationship building, and value realization.
• Conduct in-depth discovery sessions with new clients to understand their consultation flow, business goals, and pain points.
• Identify the best moments within the consultation process to integrate Crisalix, based on procedure type and patient behavior.
• Create tailored action plans for each clinic to drive platform adoption and optimize patient experience and business results.
• Support clients throughout their lifecycle, acting as their trusted advisor and ensuring long-term success and satisfaction.
• Monitor usage and engagement metrics, proactively addressing gaps and opportunities for improvement.
• Coordinate with Sales, Marketing, and Product teams to ensure a seamless client experience and continuous improvement loop.
• Retain and grow accounts through regular check-ins, performance reviews, and showcasing ROI.

Our ideal candidate would have :

What We’re Looking For

• Proven experience as a Customer Success Manager, Account Manager, Business Consultant, or Practice Manager in the aesthetic, SaaS, or medtech space.
• Deep understanding of the consultation process in aesthetic clinics, especially for plastic surgery, dermatology, or non-surgical treatments.
• Strong commercial mindset : you know how to identify revenue drivers and support conversion growth.
• Confident communicator, skilled at building long-term relationships and advising senior stakeholders.
• Proactive, data-driven, and comfortable working autonomously in a fast-paced, client-facing environment.
• Based in or near Lausanne, able to work in a hybrid setup (partly remote, partly in-office, with occasional client visits).

We also value very positively :

Nice to Have

• Multilingual skills (especially French, Spanish, Mandarin, Arabic, Portuguese).
• Experience working on a global level.
• Experience working with AI or 3D / 4D imaging technologies.
• Background in clinic training, patient journey design, or healthcare sales / CS.

Why Crisalix?

• Shape how leading aesthetic clinics use cutting-edge technology to grow their business.
• Work with a global, innovative team in a growing tech space.
• Enjoy flexibility, autonomy, and the opportunity to make a tangible business impact.
• Join us in Lausanne with a modern office and hybrid work environment.

Please only apply if you meet the above requirements. At least experience in Customer Success is essential. Submit your CV in English and apply directly to this job posting.

What We Offer :

• A growth opportunity within this global team.
• A hybrid position at our Lausanne offices.
• Base salary between 60,000 and 100,000 CHF per year gross, depending on experience, plus a variable component.

About Us

At Crisalix, we help doctors and educate patients about aesthetic or reconstructive treatments using our state-of-the-art online 3D visualization solutions. Our platform is used worldwide by patients, leading medical aesthetic brands, and healthcare professionals throughout the full patient journey, establishing us as a market leader. We are proud to enhance the beauty journey of people around the world every day.

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