Portuguese Tourism Agent Support - Malaga | Spain

Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing; Málaga; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

Join a dynamic team as a Customer Support Specialist in Málaga, where you'll assist clients with booking upgrades and tourism-related inquiries. This full-time role emphasizes providing excellent customer service in a multicultural environment, with training starting on June 4, 2025.

Formación

• Experience in customer service, ideally in tourism or hospitality.
• Availability to start training on 4th June 2025.
• Located in or willing to relocate to Málaga.

Responsabilidades

• Support customers with booking upgrades, changes, or general inquiries.
• Offer friendly, solution-oriented service via phone, email, and chat.
• Work closely with internal teams to resolve customer issues.

Conocimientos

Customer service

Excellent communication skills

Empathy

Digital tools proficiency

Descripción del empleo

Role Overview:

As a Customer Support Specialist, youll be assisting clients with booking upgrades and tourism-related inquiries. Your role will involve handling calls and written communications while providing an outstanding customer experience. You'll be part of a multicultural and dynamic environment, helping customers from across the globe.

What You'll Do:

• Support customers with booking upgrades, changes, or general inquiries
• Offer friendly, solution-oriented service via phone, email, and chat
• Work closely with internal teams to resolve customer issues
• Ensure all interactions meet quality and compliance standards
• Maintain up-to-date knowledge of company services and procedures
  
  
  

Languages Required:

• Portuguese (Native)
• Spanish (C1)
• English (Minimum B2)
  
  
  

What Were Looking For:

• Experience in customer service (ideally in tourism or hospitality)
• Excellent communication skills and empathy
• Comfortable using digital tools and working in a structured environment
• Availability to start training on 4th June 2025
• Located in or willing to relocate to Málaga
  
  
  

Job Details:

• Modality: On-site (Business & Management format)
• Sector: Tourism Upgrade Booking
• Job Start: 13 June 2025
• Contract Type: Full-time
  
  
  

Join a vibrant and growing team in one of the most beautiful cities in Spain! ️