Port Operations Terminal Services Agent | Mallorca

TUI AG; Palma de Mallorca; Presencial; EUR 20.000 - 25.000; A tiempo parcial

Descripción de la vacante

Join a leading company as a Port Operations Terminal Services Agent in Palma de Mallorca for the 2025 season. This role demands excellent customer service skills, adaptability to work shifts, and the ability to engage positively with passengers at the port. Experience in tourism is preferred, and you will be part of a diverse and dynamic team dedicated to high-quality service.

Servicios

Competitive salary

Career progression opportunities

Access to free learning platforms & language lessons

Paid holidays and compensation for overtime

Formación

• Previous experience in tourism or customer service is highly valued.
• Responsible, punctual and highly customer focused.
• Able to work flexible hours according to cruise schedule.

Responsabilidades

• Organize the flow of passengers inside the port.
• Assist incoming and debarking passengers with luggage.
• Ensure safety and smooth operations at port facilities.

Conocimientos

Customer Focus

Communication Skills

Flexibility

Teamwork

Educación

Basic English

Good level of English or German

Descripción del empleo

Port Operations Terminal Services Agent | Mallorca

Location :

Workplace : Onsite

Type of contract : Temporary

Working time : 39

Job ID : 132507

Join our Terminal Services Team as an Agent. Intercruises is currently recruiting people that are passionate about tourism and customer service to work during the 2025 season. As a Terminal Services Agent you will be responsible for the smooth running of Intercruises passenger services operations at the port of Palma to ensure excellent service for our cruise line clients and their passengers.

ABOUT THE JOB

• Organize the flow of the passengers inside the port.
• Meet & greet the incoming passengers : assist them with their luggage, give them directions and information on the location of the different services, etc.
• Assist the debarking passengers : give directions to ensure they get to their destination (tour buses, shuttle, public bus, taxis area, etc.); assist them to find their luggage; etc.
• Give directions and any relevant information to the passengers, related to the handling of their luggage, the check-in, the location of the transfer services, the location of any available public services or general touristic information.
• When we provide security services, ensure that no passengers access the pier through the only-exit doors and assist with the security controls when needed.
• Ensure that no passengers walk through or enter any restricted or potentially dangerous areas.
• Report to the pier supervisor any incident related to port facilities that poses a challenge to the smooth flow of operations or that may be considered a hazard for the passengers or Intercruises workers' health.
• Set up the terminal, which involves carrying and moving heavy equipment (stanchions), and gather up all the equipment at the end of the call.
• Accompany disabled passengers from the means of transport to the ship or vice-versa (requires specific training).

ABOUT YOU

• Basic level of English; a good level of English or German will be advantageous.
• Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules and excellent disposition to deal with last-minute changes.
• Responsible and punctual.
• Previous experience in tourism and / or customer service is highly valued.
• Highly customer focused, helpful and with excellent personal manners and communication skills.
• A collaborative team player.

ABOUT OUR OFFER

• Seasonal job according to the calendar of cruise lines calls at the port of Palma.
• Working time, maximum 9 hours per day, with compensation for overtime through paid rest.
• Days off and paid holidays planned according to effectively worked days.
• Night shifts : working between 22 : 00 and 07 : 00 have extra night pay.
• Probationary period : 2 months.
• The position involves days of operation in the port, early starts or late endings and demands work during the weekends and some bank holidays.

Competitive salary and benefits as standard.

Career progression opportunities in more than 50 countries worldwide.

Develop yourself as part of a friendly, richly diverse and virtual international team.

Exceptional approach to your learning - access to free learning platforms & language lessons.

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us, simply visit Our DNA.

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