Platform Reliability Engineer – Web & Mobile Apps (Madrid)
Radisson Hotel Group
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Descripción de la vacante
Radisson Hotel Group in Madrid seeks a Digital Application Support Engineer to ensure stability, performance and continuous improvement of our brand web and mobile applications. This role focuses on operations, incident resolution, platform monitoring, and optimization within the Site Reliability Team.
You will collaborate with Observability and DevOps teams, manage incidents, monitor dashboards, and enhance support processes.
Formación
- 2–3 years of experience in application support, service operations, or technical support engineering.
- Strong troubleshooting skills across web and mobile application stacks.
- Experience with incident management, problem management, and RCA.
- Familiarity with monitoring tools (Dynatrace, Grafana, New Relic).
- Vendor and partner coordination experience.
- Strong analytical and reporting capabilities.
- Proven track record supporting complex digital platforms with SLAs/KPIs.
Responsabilidades
- Application operations & support: monitor health, performance, and availability of web and mobile apps, troubleshoot issues, and maintain runbooks.
- Incident & Problem Management: lead incident response, coordinate cross-functional teams, document post-mortems.
- Platform monitoring & automation: improve dashboards, alerts, and automate checks; enhance KPI reporting.
- Stakeholder support & communication: be the technical contact for digital stakeholders and report on stability and improvements.
Conocimientos
Educación
Herramientas
Descripción del empleo
Radisson Hotel Group in Madrid seeks a Digital Application Support Engineer to ensure stability, performance and continuous improvement of our brand web and mobile applications. This role focuses on operations, incident resolution, platform monitoring, and optimization within the Site Reliability Team.
You will collaborate with Observability and DevOps teams, manage incidents, monitor dashboards, and enhance support processes.
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