Planning Technician

Europ Assistance; Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading assistance company in Madrid is looking for an International Planning & Forecast Technician to ensure timely delivery of planning and support operational services. Requires a Bachelor's degree and at least 5 years of experience. The role includes analyzing planning and participating in quality assurance. Offers a full-time, hybrid work model with access to training resources.

Servicios

Access to Training Platform

Diversity and inclusion promotion

Formación

• Minimum 5 years of experience in similar role, contact centers, operational monitoring, or planning management.
• Knowledge of regulatory texts is a plus.

Responsabilidades

• Guarantee timely delivery of planning as per procedures.
• Analyze product planning and inform management.
• Support operational services regarding planning updates.

Conocimientos

Planning tools knowledge

Work organization

English proficiency

Educación

Bachelor’s degree in IT, Business, or Engineering

Descripción del empleo

We are looking for an International Planning & Forecast Technician in our Madrid office!

The Global Competence Center (GCC) is a multilingual operations platform serving international contracts of Europ Assistance from a single point of contact. You will join the GCC Planning & Support service in Madrid, reporting to the Head of Projects, Quality, and Process Control.

Your responsibilities will include:

1. Guaranteeing the elaboration and timely delivery of the planning, in accordance with procedures and agreements.
2. Analyzing product planning, informing management about coverage quality and resource consistency, and alerting them as necessary.
3. Providing support to operational services regarding planning matters and updates (corporate agreements, planning tools, holidays, etc.).
4. Supervising planning updates before the start of month M, in collaboration with operational management.
5. Ensuring the quality of schedules in real-time, participating in review meetings with platform management, producing reports, and alerting managers when needed.
6. Guaranteeing comprehensive updates and changes related to workforce planning.
7. Preparing documents for staff monitoring meetings with operational and HR teams.

Qualifications include:

• Bachelor’s degree in IT, Business, or Engineering.
• At least 5 years of experience in a similar role, contact centers, operational monitoring, or planning management.
• Knowledge of planning tools, work organization, and regulatory texts is a plus.
• Proficiency in English (oral and written).

Starting date: ASAP.

This is a full-time, replacement contract based in Madrid, with a hybrid work model. You will have access to our Training Platform.

Europ Assistance, part of the Generali Group, has been caring for people since 1963, offering assistance in over 200 countries through a broad network of providers and assistance centers. Our mission is to support individuals and businesses from stress to tranquility, anytime and anywhere. With 000 employees, we aim to be the most reliable care company in the world, providing a wide range of services including travel insurance, medical assistance, roadside assistance, home and lifestyle support, health, elderly care, and personalized services.

We promote diversity, professional development, personal well-being, and an inclusive, accessible work environment.