PHP Developer M / F

Akkodis; Torrejón de Ardoz; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in the insurance sector seeks an Underwriting Operations Technician in Madrid. This role involves ensuring high-quality service delivery and managing various operational tasks within the underwriting function. Candidates should be fluent in French and possess experience in processing roles, particularly in commercial insurance. The position offers a permanent contract with hybrid work options and various employee benefits.

Servicios

29 days of vacation annually

Hybrid work options

Working from home allowance

Flexible start times

Life and accident insurance

Medical insurance

Option to buy company shares

Pension plan

Gympass membership

Employee assistance program

Comprehensive Learning & Development programs

Formación

• Native or bilingual French speaker.
• Business-level English; high proficiency in Dutch preferred.
• Experience in processing roles, especially related to policy cycles.

Responsabilidades

• Manage user system maintenance and setup for new products.
• Conduct audits and quality checks of outsourced and retained work.
• Monitor outsourced work and recommend improvements.

Conocimientos

Data Entry

Document Drafting

Customer Service

Educación

Experience in Commercial Insurance

Descripción del empleo

Underwriting Operations Technician – Online (French Speaker)

Madrid, Spain

Be the First to Apply

Job Description

About the job

Within Chubb Operations Hub for Continental Europe, based in Madrid, you will act as Operations Technician for our Iberian branches. Your role is to ensure high standards of quality, service delivery, and accuracy within the operations function by reviewing instructions from the Iberia Underwriting team or brokers, accurately entering premium bookings, and preparing policy documentation.

You will provide technical and administrative support to manage the Online SME portfolio, covering Financial Lines, Casualty, Cyber, Marine, and potentially other lines of business.

Support the standardized use of Ignite / ICT to deliver seamless, high-quality service to customers.

Assist the Operations Manager as Process Owner for all processing activities, acting as Subject Matter Expert for both retained and outsourced tasks.

A flexible approach is essential to support high-quality service delivery and outsourced activities.

Key responsibilities :

1. Manage user system maintenance within SLAs, including setup, amendments, and removals.
2. Manage system setup for new products, including policy documentation and invoice production.
3. Own and maintain relevant systems, including template management, product and code mappings, and interface links with back-end systems.
4. Understand processes in-depth and continuously review for improvements, error-proofing, automation, simplification, and elimination of non-value steps.
5. Manage Broker Network setup and maintenance, including Broker Novations, access rights, and providing Broker Assistance.
6. Respond to all broker correspondence within SLA.
7. Handle manual processing of system fall-outs within SLA.
8. Review system landscape for inconsistencies to maintain data quality.
9. Stay current on product knowledge and act as SME for Ignite / ICT managed products.
10. Develop knowledge across relevant lines of business for accurate processing.
11. Monitor outsourced work, identify issues, conduct root cause analysis, and recommend improvements.
12. Produce SOX reports, including outsourced processed business, for team sign-off.
13. Conduct audits and quality checks of outsourced and retained work to ensure high standards.
14. Perform quality checks on booking requests before forwarding to third-party providers.
15. Investigate and resolve credit control queries within SLA.

What we offer?

• Permanent role.
• 29 days of vacation annually.
• Hybrid work options: 2 days WFH + flexible days.
• Working from home allowance.
• Flexible start times.
• Life and accident insurance.
• Medical insurance.
• Option to buy Chubb Shares.
• Pension plan.
• Gympass membership.
• Employee assistance program.
• Comprehensive Learning & Development programs.

Our core values emphasize ethics, honesty, mutual trust, respect, collaboration, and support in the workplace.

Diversity & Inclusion

We value our people and promote equality, fairness, and respect regardless of age, disability, race, religion, gender, sexual orientation, marital status, or family circumstances. Reasonable accommodations are provided for individuals with disabilities; please contact us to request support.

Equal Opportunity Statement

We are committed to providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected category.

Applicants must be legally authorized to work in Spain.

Qualifications

• Native or bilingual French speaker.
• Business-level English (advanced); high proficiency in Dutch preferred.
• Experience in processing roles, including data entry, following instructions, and document/report drafting, especially related to policy cycles.
• Previous experience in Commercial Insurance is preferred.

Job Info

• Job Identification: 16322
• Schedule: Full time
• Type: Regular
• Category: Processing Services
• Business Unit: Spain
• Employer: Chubb European Group SE Spanish Branch

J-18808-Ljbffr