PHP Developer M / F

Akkodis; Tarragona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Akkodis is looking for an Underwriting Operations Technician fluent in French to join the Chubb operations hub in Madrid. This full-time role involves managing processes related to various insurance offerings while ensuring high service quality. The position supports operational efficiency and requires a proactive approach in processing tasks.

Servicios

29 days of vacation a year

2 work from home days + more flexibility

Life and accident insurance

Medical insurance

Pension plan

Gympass

Employee assistance program

Comprehensive Learning & Development

Formación

• Native or bilingual fluency in French.
• Business level English; high level Dutch preferred.
• Processing role experience is essential.

Responsabilidades

• Manage user system maintenance and product setup.
• Conduct quality control checks on outsourced work.
• Support Operations Manager for processing activities.

Conocimientos

Data entry

Attention to detail

Communication

Problem-solving

Descripción del empleo

Underwriting Operations Technician – Online (French Speaker)

Madrid, Spain

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Job Description

About the job

Within Chubb Operations Hub for Continental Europe, you would be based in Madrid acting as Operations Technician for our Iberian branches, providing the highest standards of quality, service delivery and accuracy within the operations function by reviewing instructions received from the Iberia Underwriting team or brokers, accurately enter premium bookings and prepare policy documentation.

To provide technical and administrative support to the management of the On-line SME portfolio at a portfolio rather than transactional level, for Financial Lines, Casualty, Cyber and Marine. This may be extended to other LOBs.

Support the standardized model of using Ignite / ICT to provide a seamless, high-quality service to the end customer.

To support the Operations Manager as Process Owners for all retained and outsourced processing and related activities and act as Subject Matter Expert for all retained and outsourced work elements.

A flexible approach will be required to support delivery of high-quality services and outsourced activities.

Key responsibilities :

• To manage the user system maintenance within agreed SLAs. This will include the set-up of new access, amendments, and access removal
• To manage the system set up of new products and associated policy documentation / invoice production within agreed SLAs and quality standards
• Ownership and maintenance for relevant systems that the products are being managed on, this would include, but not be limited to, Template management, product and code mappings, segment references and linkage with relevant teams to ensure appropriate interfaces to back-end systems and process.
• To have an in-depth understanding of processes and to adopt an ethos of continuous review with the intention of improving, error proofing, automating, simplifying, clarifying and eradicating any “non-value” process steps.
• To manage Broker Network set up and maintenance including Broker Novation’s. This will include granting new access, amendments and access removal and providing Broker Assistance.
• To manage and respond within SLA to all general Broker correspondence received through local mailbox accounts
• To manage the manual processing of any system, fall-outs, within SLA.
• To have an in depth understanding of the system landscape; review and identify inconsistencies to maintain data quality. (WorkView, Gennext, Genius…)
• Keep current on all relevant product knowledge to SME products that are managed on Ignite / ICT and to be a subject matter expert.
• Proactively gain and develop knowledge of all relevant lines of business to facilitate accurate processing for both retained and outsourced work elements
• To review and monitor all outsourced work elements, identify type and frequency of problems or inefficiencies, track root cause analysis of rework and make recommendations for continuous improvement
• Production of relevant SOX reporting (including outsourced partners processed business) for Team Leader sign off
• Undertake audits and Quality Control checking of outsourced and retained work elements to evidence the service being provided. Take personal responsibility for the Quality Control of own and outsourced work elements to ensure that the highest standards of delivery are achieved.
• While the processes stabilise, to Quality Check booking requests received on Registration System or any other format before forwarding to Third Party service provider
• To triage, investigate and resolve credit control queries within SLA

What we offer?

• Permanent role.
• 29 days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Life and accident insurance
• Medical Insurance
• Possibility to buy Chubb Shares.
• Pension plan
• Gympass
• Employee assistance program
• Comprehensive Learning & Development offer

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.

Qualifications

Language and Experience :

• Native or bilingual level in French.
• Business level of English (advanced). Would be preferred high level in Dutch.
• Experience within a Processing role is essential, particularly experience of following written instructions, data entry and document / report drafting, etc, all functions related with the policy cycle Specific language capability as required above.
• Previous Commercial Insurance experience is preferred.

Job Info

• Job Identification 16322
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Processing Services
• Business Unit Spain
• Legal Employer Chubb European Group SE Spanish Branch

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