Phone Operator - Italian Native Speaker (Madrid Based)

IQVIA; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking enthusiastic Italian speakers to join their dynamic team in Madrid. In this role, you will engage with healthcare professionals, ensuring their participation in critical research initiatives. Your organizational skills and attention to detail will be crucial as you manage outreach and follow-up communications. This is a fantastic opportunity to contribute to meaningful healthcare advancements while being part of a diverse and inclusive workplace that values your unique perspective. If you're ready to make a difference in the healthcare landscape, this role is for you!

Formación

• Fluent in Italian with excellent communication and organizational skills.
• Ability to work under tight deadlines and manage multiple tasks.

Responsabilidades

• Recruit doctors and manage their participation in research.
• Follow up with panelists to ensure maximum response rates.
• Alert management on any procedural deviations.

Conocimientos

Italian native speaker

Attention to detail

Organizational skills

Communication skills

Experience with multi-national corporations

Descripción del empleo

Join us on our exciting journey!

Position Purpose:

We are recruiting an awesome team of Nordic language speakers to join us at our Madrid Production Hub office! We are looking for Italian native speakers… Diversity is our way of life!

Your primary focus will be to be responsible for building up a panel of doctors to participate in our researches, follow up of the questionnaire sent and maintaining updated data of Healthcare Professionals to ensure that any change is correctly verified through different channels according to our business rules.

If you want to play a key role in a diverse, dynamic and committed fun team, this could be the role for you!

What to expect:

• Recruit target doctors and follow-up on their participation. Create doctor’s engagement.
• Call new doctors to invite them to participate in our researches and expand our panel of healthcare professionals.
• Initiate follow-up calls with panelists to achieve maximum rate of return.
• Proactively alert the manager on any issue or deviation in the standard procedure.

Our ideal candidate: Skills & other requirements

• Italian native speaker is required.
• Excellent attention to detail and organizational skills as well as keeping to tight deadlines.
• Excellent and professional communication skills (telephone and email).
• Experience working for multi-national corporations is an advantage.
• Further tasks may include documentation, mailings, troubleshooting, and in some cases, translations of text passages.

We invite you to join IQVIA

• Recognized by Great Place to Work as the third best company to work for in Spain (March 2020).
• FORTUNE Magazine's World's Most Admired Companies list for the third year in a row (January 2020).
• Recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO).
• Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year.
• A site-nominated award recognizing contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism, and integrity.
• IQVIA named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100 List which recognizes the world’s best service providers across a range of industries.

IQVIA is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender, or other "protected status."

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward, and whatever your career goals, we are here to ensure you get there!

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.