People Experience Manager

Bridge for Billions, Inc.; Madrid; Hybrid; EUR 35,000 - 40,000; Full time

Benefits offered by this job

Macbook provided

23 vacation days + holidays

Annual learning budget

Global retreats

Madrid office access

Job summary

Bridge for Billions seeks a People Experience Manager to own the systems, journeys, and operating conditions shaping how people experience Bridge across the employee lifecycle. This senior, hands-on role sits at the intersection of employee experience and People operations, delivering human, scalable, and adaptable processes across geographies.

As a systems-oriented leader, you will translate decisions into infrastructures that reduce friction and manual work, enabling smooth employee journeys

Qualifications

• Hands-on HR Tech & automation mastery across systems and tooling.
• Track record of owning complex People workflows and journeys.
• Experience building operational controlling mechanisms using data.
• Ability to redesign workflows and drive cross-functional adoption.
• Ability to translate People practices into scalable operating mechanisms.

Responsibilities

• Translate People frameworks into clear operational systems, workflows, and ownership.
• Design scalable People processes across geographies and teams.
• Lead the implementation of redesigned People practices from design to adoption.
• Evaluate, select, configure People tools, and identify automation opportunities.
• Establish SOPs and operating standards to ensure consistency.

Skills

HR Automation

Process Ownership

Data-Driven Controlling

Systems Thinking

Implementation

Tools

Odoo

HiBob

Culture Amp

Typeform

Notion

Zapier

Job description

As one of the largest entrepreneurship networks globally, Bridge for Billions creates, designs, and manages entrepreneurship programs with foundations, corporations, and public entities that have supported more than 6,000 entrepreneurs in over 100 countries. Recognized by Forbes 30 Under 30, Ashoka, and Acumen, we have collaborated with organizations such as Coca-Cola, VISA, Novartis, and the United Nations.

Over the past 10 years, Bridge has grown into an international and multicultural team of more than 50 people from nearly 25 nationalities, working across headquarters in Madrid and hubs in LATAM and Africa.

JOB MISSION

The People Experience Manager owns the design, implementation, and continuous improvement of the systems, journeys, and operating conditions that shape how people experience Bridge throughout the employee lifecycle.

Role Framing: This role sits at the intersection of employee experience and People operations. The goal is to design the infrastructure so that every person has a smooth, human experience throughout their time at Bridge — not to provide individual coaching or talent development.

As a senior, hands‑on, systems‑oriented role, you will translate agreed People practices and organizational decisions into simple, human, scalable, and adaptable operating mechanisms. You will own the infrastructure that enables the employee journey, reducing unnecessary friction, manual work, and dependence on the People & Culture team.

ROLES & CONTRIBUTIONS

1. People Systems, Processes & Implementation (30%)

• Translate People frameworks, practices, and policies into clear operational systems, workflows, tools, and ownership.
• Design simple, scalable, and adaptable People processes that operate effectively across teams and geographies.
• Lead the implementation of new or redesigned People practices from initial design through adoption.
• Evaluate, select, and configure People tools, identifying opportunities for automation and self‑service.
• Establish and maintain process documentation, SOPs, and operating standards.

2. Employee Journey & Experience Design (20%)

• Maintain visibility over Bridge's end-to-end Employee Journey, mapping critical "Moments That Matter".
• Design and improve priority experiences across the lifecycle (candidate experience, onboarding, performance evaluations, role progression, promotions, internal transitions, and offboarding).
• Diagnose gaps between intended and actual employee experiences to deliver user‑centered improvements.

3. People Operations & Operational Controlling (20%)

• Build and maintain clear tracking mechanisms to ensure core People practices are executed consistently across Bridge.
• Identify implementation gaps, recurring failures, and operational risks before they become systemic problems.
• Define and maintain operational dashboards, trackers, and reporting mechanisms to monitor process execution and data quality.

4. Leader & Employee Enablement (15%)

• Build self‑service resources and clear guidance so employees and People Leaders can navigate routine processes independently.
• Equip People Leaders with the resources, tools, and process support needed to support their teams throughout the employee journey.
• Lead rollout strategies and change management for new or redesigned People practices.

5. Employee Listening, Analytics & Continuous Improvement (15%)

• Own Bridge's employee listening infrastructure, managing annual surveys and touchpoint feedback channels.
• Combine quantitative operational metrics and qualitative feedback to identify recurring patterns and friction.
• Translate employee feedback into prioritized, trackable improvements and close feedback loops transparently.

WHAT YOU BRING

Core Experience & Track Record

• 3 to 6 years of relevant experience in People Operations, People Experience, HR Operations, Employee Experience, Business Operations, Service Design, or related fields.
• Hands‑on HR Tech & Automation Mastery: Demonstrated experience implementing, configuring, and managing HRIS, survey, project management, and automation tools (e.g., Odoo, HiBob, Culture Amp, Typeform, Notion, Zapier, or similar).
• Process & Journey Ownership: Track record of designing and implementing complex People workflows and employee journeys.
• Data‑Driven Controlling: Experience building operational controlling mechanisms and using data to monitor adoption, process health, and data quality.
• Implementation & Systems Thinking: Ability to identify systemic problems, redesign workflows, and drive cross‑functional adoption across distributed or international teams.

Nice to Have

• Experience in a social enterprise, startup, scale‑up, or mission‑driven organization.
• Background in service design, process improvement, change management, or organizational design.
• Experience working across distributed, multicultural, or multi‑country teams.

WHAT WE OFFER

• Compensation: €35,000 – €40,000 gross annual salary.
• Work Setup: Flexible working hours and hybrid remote options with a centrally located office in Madrid (terrace included). Open to candidates willing to relocate to Madrid.
• Vacation & Rest: 23 vacation days + local public holidays.
• Growth & Learning: Dedicated annual learning budget + company‑wide global retreats.
• Tech Kit: Equipped with a Macbook.
• Culture: Purpose‑led, international environment grounded in Gumption, Courage, Grit, and Empathy.

RECRUITMENT PROCESS

• Application Review
• Initial Chat (30-45 minutes)
• Practical Business Case Challenge
• Technical Interview (Business Case Discussion)