People Excellence Lead - Iberia

Suntory Holdings Limited; Madrid; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Suntory Holdings Limited in Madrid is seeking a People Excellence Lead Iberia to lead a team delivering compliant, high-quality HR services and payroll support across Spain and Portugal. You will partner with HR Leaders and business teams to drive service excellence and scalable processes.

The role emphasizes process governance, automation, AI-enabled solutions, stakeholder management and a culture of continuous improvement, with a focus on employee experience and operational excellence.

Formación

• Proven experience leading HR Operations or People Excellence teams.
• Strong background in HR service delivery and payroll operations.
• Experience implementing automation and AI-enabled HR solutions.

Responsabilidades

• Lead the delivery of high-quality HR services across the Iberian market.
• Oversee payroll support and HR operational processes to deliver a seamless employee experience.
• Monitor and drive performance against key service delivery KPIs.
• Inspire, coach and develop a team of People Excellence professionals.
• Drive accountability, engagement and continuous learning.
• Balance resource allocation to meet changing business demands and service volumes.
• Create an environment where your team can thrive and perform at their best.
• Ensure robust HR processes, controls and governance are in place.

Conocimientos

People leadership

HR operations

Service delivery

Stakeholder management

Automation & AI

Continuous improvement

Herramientas

SuccessFactors

Descripción del empleo

People Excellence Lead - Iberia

Requisition ID: 12660

At Suntory, our purpose is simple yet powerful: to inspire the brilliance of life by creating rich experiences for people, in harmony with nature.

As a global leader in consumer goods, we bring some of the world's most loved brands to consumers across the globe. But behind every successful brand is an exceptional employee experience. That's where our People Excellence team comes in.

We're on an exciting transformation journey, building best-in-class HR operations, payroll services and employee experiences that help our people thrive and enable the business to grow.

If you're passionate about service excellence, leading high-performing teams and driving HR transformation through digital innovation, we'd love to hear from you.

About You

You're an experienced HR operations leader who believes great employee experiences start with outstanding service delivery.

You thrive in environments where you can combine people leadership, process excellence, compliance and continuous improvement. You enjoy solving complex challenges, building strong stakeholder partnerships and leveraging technology to create smarter, more efficient ways of working.

You are:

• A people-focused leader who inspires and develops high-performing teams
• Passionate about delivering exceptional employee experiences
• Experienced in HR operations, payroll and service delivery
• A strong collaborator who builds trusted stakeholder relationships
• Comfortable navigating complexity, compliance and change
• Digitally curious and excited by automation, AI and innovation
• Driven by continuous improvement and operational excellence

About the Role

As People Excellence Lead Iberia, you'll lead a team responsible for delivering reliable, compliant and employee-focused HR services and payroll support across the Iberian market.

You'll play a critical role in ensuring outstanding service delivery, operational excellence and governance while continuously improving processes, systems and employee experience.

Leading a team of People Excellence professionals, you'll act as a strategic partner to HR, business leaders and employees, ensuring HR services are efficient, scalable and future-ready. You'll also champion digital innovation, helping transform how HR services are delivered across the organisation.

What You'll Be Doing

• Lead the delivery of high-quality HR services across the Iberian business.
• Ensure services are accurate, timely, compliant and employee-centric.
• Oversee payroll support and HR operational processes to deliver a seamless employee experience.
• Monitor and drive performance against key service delivery KPIs.
• Inspire, coach and develop a team of People Excellence professionals.
• Drive accountability, engagement and continuous learning.
• Balance resource allocation to meet changing business demands and service volumes.
• Create an environment where your team can thrive and perform at their best.

Drive Process Excellence & Governance

• Ensure robust HR processes, procedures and controls are in place and continuously reviewed.
• Maintain compliance with employment legislation, payroll requirements, data protection and internal policies.
• Manage escalations and risks while supporting effective issue resolution.
• Strengthen operational governance and control effectiveness across the function.

Build Strong Stakeholder Partnerships

• Partner closely with People & Culture Business Partners, Payroll, HRIS, HRIT and Centres of Expertise.
• Collaborate with country leaders and business stakeholders to understand needs and improve service delivery.
• Act as a trusted advisor on HR operational matters and employee experience priorities.
• Drive adoption of digital tools, automation and AI-enabled solutions.
• Identify opportunities to simplify, standardise and optimise HR processes.
• Partner with global teams to deliver scalable improvements across systems and services.
• Foster a digital-first mindset within the People Excellence team.
• Analyse service trends, employee feedback and operational performance.
• Identify opportunities to improve productivity, quality and employee satisfaction.
• Contribute to regional and global transformation initiatives.
• Help shape the future of HR service delivery at Suntory.

What You Need To Be Successful

• Proven experience leading and developing high-performing HR Operations, Shared Services or People Excellence teams
• Strong background in HR service delivery and payroll operations
• Deep understanding of compliance, controls, audit requirements and risk management
• Experience improving HR processes through systems, automation and operational excellence
• Strong stakeholder management experience across local and regional environments
• Excellent analytical, organisational and problem-solving skills
• Proven change management and continuous improvement capabilities
• Fluent English and Spanish communication skills
• Ability to thrive in a fast-paced, complex and evolving environment

Nice to Have

• Experience working with SuccessFactors
• Knowledge of HR technology, digital transformation and AI-enabled solutions
• Experience managing statutory, regulatory and compliance requirements
• Expertise in process mapping and process design
• Experience within multinational or matrix organisations
• Willingness to travel when required

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, disability, neurodiversity, or differing abilities, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.