PDM Support Engineer with French/ German / Italian

PTC; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Join PTC in Barcelona as a member of a global support team focusing on our Product Lifecycle Management system. You will provide high-quality technical support to clients, collaborate with international teams, and enhance your skills through training programs while promoting digital transformation in businesses.

Servicios

Competitive salary

Total compensation and potential ownership stakes

Benefits covering health, wealth, and well-being

Formación

• Experience supporting or implementing Client-Server architecture or multi-tier applications.
• Fluent in English and one of German, Italian, or French.
• Ability to solve analytical problems.

Responsabilidades

• Provide technical assistance to customers and investigate reported issues.
• Log issues in case management tool and document activities.
• Create and publish knowledge articles for customers.

Conocimientos

Customer service

Communication

Analytical problem-solving

Herramientas

Client-Server architecture

Multi-tier applications

SaaS

Cloud technologies

Descripción del empleo

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000, and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Looking for a new challenge where you contribute to our customers’ digital transformation journeys? You’ve found it!

Do you want to change the way we create our new interconnected world? Are you passionate about driving the future of innovation? If you’re curious, collaborative, and motivated, then PTC is looking for you!

Your Team :

You will work as a member of a global support team providing assistance to PTC’s customers for PTC’s Product Lifecycle Management (PLM) system. You will collaborate with support colleagues worldwide to deliver world-class technical support to all clients and work closely with services and account teams to ensure all issues are handled effectively to meet sales and service goals.

Your Impact :

You will be responsible for delivering high-quality support services to our customers and partners, working alongside a talented and collaborative global team.

Your Day-To-Day :

• Provide technical assistance to customers, thoroughly investigate reported issues related to PTC’s products, and address questions about guidance and best practices.
• Use PTC’s case management tool to log issues, track statuses, and document activities.
• Create and publish knowledge articles for PTC customers and employees.
• Develop your skills through continuous training programs.
• Be proactive and willing to take on new challenges independently.

Your Skills and Knowledge :

• Strong customer service and communication skills.
• Experience supporting or implementing Client-Server architecture or multi-tier applications.
• Ability to solve analytical problems with effective investigation and documentation.
• Bonus: Experience with SaaS, Cloud technologies, or third-party PLM systems (e.g., Dassault, Oracle, Siemens).
• Optional: Knowledge of databases, networks, or operating systems.

Languages : Fluent in English and one of German, Italian, or French.

PTC has the most robust IoT technology globally. Since 1986, we have revolutionized digital 3D design, and in 1998 we pioneered Internet-based PLM. Our IoT and AR platforms integrate the physical and digital worlds to transform product creation, operation, and service. Join us to capitalize on the IoT's potential and drive future innovation.

We offer a competitive salary, total compensation, potential ownership stakes, and benefits covering health, wealth, and well-being. For more details, please follow the provided link.

Why PTC

We seek individuals whose values, passions, and lifestyles align with our mission. Our team is passionate, innovative, and committed to work-life balance. Discover what it’s like to work at PTC at #lifeatPTC.

Life at PTC involves working with cutting-edge technologies and talented industry leaders to transform the world. If you are passionate about problem-solving through innovation, you will find the PTC experience rewarding. Are you ready for your next career move?

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