Payments Specialist

Avantio; Paterna; Híbrido; EUR 18.000 - 23.000; Jornada completa

Descripción de la vacante

A leading company in technology solutions for holiday rentals is seeking a motivated Payment Specialist to join their Customer Success team. This role involves providing payment solutions and ensuring an excellent onboarding experience for clients. Successful candidates will possess strong communication skills and a collaborative attitude, with opportunities for professional and personal growth in a multicultural environment.

Servicios

Stable full-time contract

Flexible working hours

Work-life balance perks

Childcare allowance

Support with NIE and social security

Formación

• You MUST be a result-focused, go-getter individual.
• Demonstrated influencing and negotiation skills.
• Good knowledge of the payments industry is required.

Responsabilidades

• Gather feedback information to analyze opportunities.
• Contact customers to offer our new payment solution.
• Guide the customer through the payment solution implementation process.

Conocimientos

Negotiation skills

Communication skills

Team player

Attention to detail

Social skills

Problem-solving

Herramientas

Excel

Descripción del empleo

We are looking for eager and motivated people who want to join our Customer Success team as Payment Specialist. If you are a native speaker of this market, do not hesitate to apply and start your new challenge with Avantio.

About us

Avantio, with more than 22 years of experience, is one of the world leaders in technology solutions for holiday rentals. It is an innovative and rapidly growing sector that is displacing hotels as the preferred form of accommodation.

Based in Valencia, in Avantio you will discover a highly qualified team, made up of top-level professionals, in an international environment.

Description

The Customer Success department is a key player, as it is an opportunity generator in customer relationship management. This department comes into play once our product has been sold, and works towards the success of the product and the benefit of the customer.

The main goal of the Customer Success Department is to understand in depth the business of our partners, knowing exactly which of our products can help them develop their business.

Your objective as a Payments Specialist is to provide all the information needed to present our online payment solution to our customers. To achieve this, it is important that you have a go-getter attitude and are capable of understanding our customers' payment needs.

Main Tasks

1. Gather all feedback information to analyze opportunities.
2. Contact customers to offer our new payment solution.
3. Find solutions to customer needs and questions.
4. Provide excellent customer experience and ensure a smooth onboarding process.
5. Analyze and propose process improvements for higher efficiency.
6. Guide the customer through the payment solution implementation process, from first contact to onboarding completion.
7. Understand the payments solutions market.

What are we looking for?

• You MUST be a result-focused, go-getter individual.
• Demonstrated influencing and negotiation skills.
• Good knowledge of the payments industry is required.
• Team player with the ability to collaborate confidently with other departments.
• Positive attitude towards customers, colleagues, changes, and challenges.
• Excellent written and verbal communication skills in English and Spanish, plus a third language (French, Portuguese, or Italian).
• Proficient computer skills, especially in Excel.
• Resolutive and able to overcome troubles.

Useful Skills

• Familiarity with B2B and sales processes.
• Attention to detail, strong organizational skills, and focus on work quality.
• Strong social skills.
• Knowledge of additional languages like French, Portuguese, Italian is a plus.
• Experience in fintech solutions is desirable.

What do we offer?

• Leading global provider of solutions, services, and technological tools for holiday rentals with stable growth.
• Stable full-time contract.
• Salary: 18-23k + bonus.
• Training provided.
• Flexible working hours and hybrid work system (two days on-site, three days remote).
• Opportunities for professional and personal growth.
• Flexible remuneration plan.
• Work-life balance perks, including childcare allowance and support for children's first days at school.
• Carsharing options with monthly incentives.
• Multicultural environment with over 24 nationalities.
• Young, international team with 120 employees.
• Attractive facilities, lounge areas, ping-pong, table football, cafeteria, and roof terrace.
• Support with documentation like NIE, social security, and registration.

At Avantio, we value caring, mutual help, communication, and continuous learning. We want you to make this project your own!

We provide tools and opportunities for professional growth, challenging you to develop your career, because "the sky's the limit".

If this describes you and you want to work in a young, international company with these values, don't hesitate to apply!