Payments Operations Specialist - Fraud & Analytics

Vueling

Viladecans

Sur place

EUR 70 000 - 110 000

Plein temps

Il y a 41 heures

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Résumé du poste

Vueling in Spain is seeking an experienced Payments & Fraud Operations Manager to monitor and optimize the payments ecosystem across B2C and B2B channels. You will ensure secure, reliable, scalable operations and drive continuous improvement.

You will analyze KPIs, coordinate incident response with PSPs and partners, develop dashboards, and collaborate with Cybersecurity, Product, Finance and Commercial teams to support product roadmap decisions.

Qualifications

Minimum 5 years of experience in payments, digital commerce, fintech, e-commerce, airline industry, travel tech or transaction processing environments.
Experience in payment operations, fraud operations, transaction monitoring or incident management.
Experience monitoring the operational performance and stability of payment services or digital transaction platforms.
Experience analysing commercial, operational, fraud and payment performance metrics to identify trends and optimisation opportunities.
Experience managing and resolving payment, technical or fraud-related incidents.
Experience conducting root cause analyses and post-incident reviews.
Experience working with PSPs, acquirers, fraud providers and technology partners.
Experience configuring, monitoring or improving payment and fraud rules.
Experience balancing payment conversion, fraud prevention, operational risk and customer experience.
Experience creating reporting frameworks, dashboards and monitoring systems.
Experience presenting operational insights and recommendations to cross-functional and senior stakeholders.

Responsabilités

Monitor the availability, stability and performance of payment services, payment methods, providers and transaction flows across all sales channels.
Analyse payment, fraud, commercial and operational KPIs, including authorization rates, conversion rates, processing costs, fraud trends and provider performance.
Detect, investigate and coordinate the resolution of payment incidents, connectivity issues, fraud-related events and customer experience disruptions.
Conduct root cause analyses and post-mortem reviews to identify corrective and preventive actions.
Monitor fraud trends and support the optimisation of payment rules, fraud controls and transaction approval strategies.
Drive automation, digitalisation and continuous improvement initiatives across reporting, monitoring, alerting and operational processes.
Develop dashboards, reports and performance analyses related to payment costs, revenue impact, fraud, risk and operational stability.
Act as the operational point of contact with payment providers, PSPs, fraud-prevention platforms and technology partners.
Configure and maintain payment and fraud business rules in accordance with operational needs, regulatory requirements and risk management objectives.
Collaborate with Cybersecurity, Product, Technology, Finance, Revenue Accounting and Commercial teams to ensure payment performance and operational resilience.
Provide operational insights and recommendations to Product Management to support roadmap prioritisation and business improvement initiatives.
Support the governance and operational performance management of payment providers, acquirers, fraud platforms and external partners.