Customer Digital Ops Lead - Platform Reliability

Vueling; Viladecans; On-site; EUR 42,000 - 52,000; Full time

Job summary

Vueling, part of the IAG Group, seeks a Customer Digital Operations Specialist to ensure the stability and performance of customer-facing platforms. You will bridge business, technology, and external providers, coordinating incident resolution and driving operational excellence for a seamless customer experience across digital channels.

You will monitor platforms, coordinate investigations, and support new product rollouts while working with stakeholders to optimize processes and improve service

Qualifications

• Bachelor's degree or equivalent professional experience will be considered.
• Additional certifications related to Service Management, IT Operations or Digital Technologies will be valued.

Responsibilities

• Monitor performance, availability and health of digital platforms and systems.
• Coordinate investigation, tracking and resolution of incidents impacting customers.
• Escalate critical issues and ensure timely recovery with minimal disruption to services.
• Analyze recurring incidents to identify root causes and continuous improvement opportunities.
• Support rollout, adoption and readiness of new digital products and enhancements.
• Monitor service performance and identify operational risks in customer journeys.

Skills

English

Spanish

Incident management

Stakeholder coordination

Education

Bachelor's degree in Business Administration, Information Systems, Technology, Engineering or related discipline

Equivalent professional experience

Certifications in Service Management / IT Operations / Digital Technologies

Job description

Vueling, part of the IAG Group, seeks a Customer Digital Operations Specialist to ensure the stability and performance of customer-facing platforms. You will bridge business, technology, and external providers, coordinating incident resolution and driving operational excellence for a seamless customer experience across digital channels.

You will monitor platforms, coordinate investigations, and support new product rollouts while working with stakeholders to optimize processes and improve service