Patient Engagement Specialist (US Time Zone)

Omega CRM, A Merkle Company; Córdoba; A distancia; EUR 38.000 - 50.000; Jornada completa

Descripción de la vacante

A global leader in customer experience management is seeking a Campaign Management Specialist in Córdoba, Spain. The role involves collaborating with worldwide teams to deliver high-quality digital marketing services. Ideal candidates will have a bachelor's degree and experience in project management or digital marketing consultancy. This position offers a permanent contract with flexible schedules and home office options.

Servicios

Permanent contract with flexible schedule

Training and certification opportunities

Home office options

Formación

• Experience in project management, client management, or digital marketing consultancy.
• Proven ability to coordinate multiple projects and teams.
• Self-motivated, creative, detail-oriented, and quality-focused.

Responsabilidades

• Collaborate with market teams to ensure campaigns meet global standards.
• Review campaign dashboards and generate insights for internal clients.
• Coordinate with internal service providers to address customer needs.

Conocimientos

Project management

Client management

Digital marketing consultancy

Communication skills in English

Educación

Bachelor’s degree in Business Administration or related field

Herramientas

Salesforce Marketing Cloud

Descripción del empleo

Omega CRM Consulting is seeking a Campaign Management Specialist to collaborate with a leading global pharmaceutical company.

Working hours: 13:00 AM to 22:00 PM

Service Overview :

The Campaign Management Specialist will work within the Campaign Automation team (HP Services Delivery Unit) to ensure timely, high-quality digital marketing execution and enablement services for internal stakeholders worldwide. The role involves maintaining visibility of market campaign and customer journey plans, connecting these with execution across the Delivery Unit (DU), and acting as a subject matter expert in digital marketing to advise stakeholders.

Responsibilities :

• Collaborate with market teams, Platform Management Automation Services, and other DU teams to ensure campaigns meet global standards and client expectations.
• Keep Delivery Managers, Service Account Leads, and other DU teams updated with regular status reports and meaningful interactions.
• Review campaign dashboards regularly and generate insights for internal clients, including quarterly reports.
• Understand market needs and explore opportunities to leverage other DU services.
• Gain a deep understanding of customer campaign strategies across channels and stages.
• Serve as the main contact for customer needs and coordinate with internal DU service providers.
• Maintain communication within the Campaign Automation team and collaborate with other DU teams for efficient service delivery.
• Adhere to service processes, suggest improvements, and adapt to situations as needed.

Requirements & Skills :

• Bachelor’s degree in Business Administration, Digital Marketing, Marketing Technology, or related technical field with business acumen.
• Experience in project management, client management, or digital marketing consultancy.
• Proven ability to coordinate multiple projects and teams.
• Skills in integrating business, marketing, and technical topics.
• Client management and incident de-escalation skills.
• Experience in Patient Engagement or B2C marketing is preferred.
• Familiarity with email, SMS channels, and Salesforce Marketing Cloud is a plus.
• Experience with Paid Media is advantageous.
• Self-motivated, creative, detail-oriented, and quality-focused.
• Excellent communication skills in English, capable of working independently and interfacing with global clients.
• Strong time and project management skills, with the ability to handle multiple fast-paced projects.

What We Offer :

• Permanent contract with flexible schedule.
• Training and certification opportunities.
• Home office options.

About Omega CRM :

Omega CRM, part of Merkle and the dentsu group, is a global leader in customer experience management, specializing in data-driven, AI-enhanced solutions across industries including Healthcare and Pharma. With over 23 years of expertise and a diverse team, we are recognized for our innovation and client satisfaction, holding awards like Salesforce Partner of the Year FY23.