Passenger Service Agent - Palma Mallorca

Jet2.com Limited; Palma de Mallorca; Presencial; EUR 20.000 - 24.000; Jornada completa

Descripción de la vacante

Join a leading travel service provider as a Passenger Service Agent in Palma de Mallorca, where you will deliver exceptional customer service to holidaymakers. Responsibilities include welcoming passengers at the airport, assisting with their check-in process, and ensuring a smooth travel experience. You'll enjoy competitive pay and generous holiday allowance, alongside training to aid your development.

Servicios

Free uniform

Paid training

Life assurance

Retail discounts

45 days holiday per year

Formación

• Fluent in Spanish and English.
• Flexibility to work across rotational shifts including weekends and bank holidays.
• Previous experience is a plus, but full training provided.

Responsabilidades

• Greet and assist passengers at the airport.
• Provide exceptional support to VIP customers.
• Help with check-in and boarding, and manage travel documents.

Conocimientos

Customer Service

Team Player

Calm under pressure

Descripción del empleo

Join Our Jet2.com Team as a Passenger Service Agent!

Do you love helping people and delivering outstanding customer service? Here’s your chance to be part of our amazing team and make customers' holiday experiences even more special!

What We Offer:

• Competitive Pay: €20,282.00 annually (pro-rated)
• Additional Pay: For transportation, early shifts, weekends, and holidays
• Benefits: Free uniform, paid training, and life assurance as well as many other retail discounts from our benefits at work platform
• Time Off: 45 days holiday per year (pro-rated)
• Discounts: Enjoy exclusive discounts on Jet2holidays and Jet2.com flights
• Bonus Scheme: Earn through our "Recommend a Friend" program

What You’ll Do:

• Greet and Assist: Be the friendly face welcoming passengers at the airport
• Customer Service: Provide exceptional support to every VIP customer
• Smooth Operations: Help with check-in and boarding at the gates as well as checking passports and travel documents
• Customers Safety: Make sure our customers have a smooth and safe journey through the airport on their way back home from their holiday
• Safety and Security: Following the necessary safety and security procedures

What We’re Looking For:

• A team player with a friendly and positive attitude
• Fluent in Spanish and English
• Flexibility to work across rotational shifts – weekends and bank holidays
• Calm under pressure – especially when managing challenging customers
• Previous experience is a plus, but we’ll provide full training

Ready to take off on your new adventure with us? Apply today!