Parts Logistics Specialist

Graphic Packaging International - EMEA & APAC; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading packaging manufacturing company in Barcelona is looking for a Technical Support Specialist to assist GPI machinery customers with after-sales support, including spare parts orders. The ideal candidate will have a degree in mechanics or electro-mechanics, strong skills in CAD software like SolidWorks and AutoCAD, and the ability to communicate effectively with customers. Join a respected team that values diversity and offers competitive benefits.

Formación

• Education in mechanics or electro-mechanics is required.
• Experience in CAD software like SolidWorks and AutoCAD.
• Ability to troubleshoot machinery issues promptly.

Responsabilidades

• Provide after-sales technical support to machinery customers.
• Process spare parts orders and quotations.
• Monitor supply and transportation of parts until delivery.

Conocimientos

Technical drawing interpretation

Proficiency in SolidWorks

Proficiency in AutoCAD

Strong initiative

Good communication skills

Educación

Intermediate or Higher degree in mechanics or electro-mechanics

Herramientas

Microsoft Excel

Microsoft Word

SAP ERP

Descripción del empleo

Overview

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products.

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you.

Job Purpose

The primary function of this position is to provide after-sales technical support to GPI machinery customers, including the spare parts ordering process.

Key Objectives & Responsibilities

• Support technical questions and issues of GPI machinery customers, ensuring satisfaction and business relationships with customers
• Make quotations and process spare parts orders of GPI machinery customers according to the data received from customers or GPI Service members
• Search and verify technical data in the Engineering database or with the Engineering Department as necessary
• Monitor the supply and transportation of the parts until final delivery, keeping the customers informed in a timely manner
• Create recommended spare parts lists and preventive maintenance programs for GPI machinery.
• Ability to read 2D & 3D piece part drawings, assembly drawings, and part manuals for all types of machinery lines, to identify or verify proper part selection.
• Ability to design or modify existing piece parts and assembly drawings in 2D & 3D.
• Coordinate activities with other functional groups to maximize parts sales.

Required Qualifications

• Intermediate degree / Higher degree preferably in mechanics or electro-mechanics. Knowledge of packaging or similar equipment is advantageous
• Strong knowledge of Microsoft Excel and Word. Knowledge of SAP ERP system is advantageous
• Technical drawing interpretation and CAD experience required in SolidWorks and AutoCAD
• When machines are down, ability to promptly troubleshoot and research all available options to quickly develop an action plan with customer and other internal work groups to supply required parts as quickly as possible
• Technical skill sets based upon education or previous experience
• Self-driven, strong initiative skills required.
• Good communication, presentation, business writing, documentation & organizational skills