Partnerships Manager

We’re hiring a Process Manager with Lean Six Sigma expertise to enhance workflows, boost efficiency, and drive success! If you’re a problem-solver with a passion for optimizing operations, join us to make a real impact.

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

• Lead and manage organization-wide projects to enhance operational efficiency by streamlining processes, leveraging automation, and eliminating inefficiencies using Lean Six Sigma methodologies. Collaborate with stakeholders to simplify workflows.
• Conduct Lean Six Sigma training sessions, including Champion, Yellow Belt, and Green Belt programs, while mentoring and coaching employees on effective use and application of continuous improvement tools.
• Plan and execute continuous improvement projects aligned with strategic priorities, ensuring recommendations are backed by strong business rationale.
• Act as a change agent, promoting Lean Six Sigma methodologies, fostering a culture of continuous improvement, and supporting program deployment across the business.
• Lead root cause analysis to identify key areas for improvement and communicate progress through Business Excellence forums and other relevant channels.
• Oversee multiple cross-functional programs and projects, ensuring success through collaboration with functional managers.
• Manage initiatives related to cultural transformation, regional planning, process improvement, change management, and quality enhancement by defining scope, setting objectives, and tracking progress.
• Continuously monitor program performance, analyze deviations from plans, and work closely with local stakeholders and decision-makers to drive success.
• Manage and lead the business consultancy team – review / draft proposals, engage with clients, and coordinate with stakeholders to meet and exceed client expectations on every project.
• Execute process review and reengineering for internal and external clients based on their requirements.
• Prepare, manage, and maintain company and client SOPs based on client needs and compliance purposes.

Requirements

• Five years of experience in contact center management, with at least one year applying Lean Sigma, Six Sigma, or Project Management tools and methodologies, or equivalent experience.
• Deep knowledge of call center operations and the ability to thrive in a fast-paced, ever-changing environment.
• Bachelor’s degree in a business-related field or equivalent professional experience.
• Lean Sigma or Six Sigma Green Belt Certification is required.
• Oversees project tasks, monitors progress, and resolves any challenges that arise.
• Communicates project updates and reports to all stakeholders in a timely manner.
• Identifies and mitigates risks to ensure project success.
• Ensures the quality of project outcomes meets expectations.
• Manages project scope to ensure deliverables align with agreed-upon objectives unless formally adjusted.
• Defines and tracks key metrics to measure project progress and success.
• Maintains the work plan, ensuring tasks are completed on time and within budget.
• Amenable to report onsite in either Ortigas, Pasig City / Cubao, Quezon City.