Partner Success Manager

BOARD Deutschland GmbH; León; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Partner Success Manager to enhance customer experience by supporting and developing partner skills. This role involves managing partner relationships, ensuring customer satisfaction, and driving adoption of the Board platform through effective collaboration and strategic initiatives.

Formación

• Experience in account management or client services.
• Strong troubleshooting and problem-solving skills.

Responsabilidades

• Manage partner onboarding, enablement, and satisfaction.
• Collaborate with internal teams to ensure successful implementation.
• Handle partner escalations and advocate best practices.

Conocimientos

Project Management

Problem Solving

Communication

Descripción del empleo

At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.

Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!

We are looking for a resourceful Partner Success Manager to join our Partner Success team in Madrid.

Your Role

In this position, you will focus on enhancing our customer’s experience by supporting, developing, and expanding our partner’s skills and expertise. Do you enjoy knowing that your work significantly improves your partner and ultimately our client’s life? Do you have the personality, systematic approach, and skills to align internal, external, and partner organizations throughout the customer journey? If so, keep reading!

Your Impact

As a Partner Success Manager, you will be responsible for the onboarding, enablement, and management of partner resources to support deployment, drive customer adoption, and ensure the ongoing health of our customers and their Board solutions. Acting as a key contact for partners, you will collaborate with Customer Success Managers and Professional Services to ensure partners have the necessary skills and competencies to support our customers effectively. You will handle partner escalations and ensure partner satisfaction.

Strategic Objectives

• Manage a portfolio of partners to maximize their skills and competency on the Board platform.
• Grow the partner’s Board platform and PRIME implementation capabilities.
• Serve as the primary contact for Board partners during the relationship.
• Work with account teams and leverage partner relationships to support account strategies.
• Identify opportunities to create sales pipelines and grow partner accounts.
• Connect partners with other areas of Board, including Product, Support, Community, and Sales teams.
• Monitor partner certifications, project experience, and feedback.
• Assist partners in planning for customer expansion and growth.
• Support partners in enabling customers to achieve business transformation with Board.
• Promote engagement with Board through community activities, events, and user groups.
• Educate partners on our platform roadmap.
• Conduct regular partner check-ins and reviews.

Implementation

• Collaborate with partners and internal teams to ensure successful implementation and high service quality.
• Coach partners to develop delivery models and change management frameworks.
• Support joint customer success initiatives.
• Resolve technical and platform issues with partners and support teams.
• Handle escalations and advocate best practices, including the PRIME methodology.

Key Results

Metrics include partner implementation resources, certifications, community contributions, successful projects, CSAT/NPS scores, and other KPIs. Maintain high partner and customer satisfaction and foster strong relationships.

Qualifications

• Partner and customer-first mentality.
• Ability to react with urgency and remain calm under pressure.
• Strong project and program management skills.
• Ability to multitask and prioritize effectively.
• Entrepreneurial mindset and drive.
• Strong troubleshooting and problem-solving skills.
• Experience in account management or client services.
• Adaptability and flexibility.
• Excellent communication skills, technical translation skills a plus.
• Experience in modeling, forecasting, and business transformation.

Diversity and Inclusion

Join a company that values diversity, inclusion, and belonging. We foster a respectful environment where everyone’s unique qualities are appreciated. We are an equal opportunity employer committed to a diverse workforce.

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