Partner Success Manager

buscojobs España; Islas Baleares; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading global travel organization is seeking a Partner Success Manager to oversee vital hotel chain partnerships, ensuring optimal performance and integration. The role combines relationship management with data-driven insights to drive commercial success across diverse hotel portfolios. Ideal candidates will possess strong analytical skills, excellent communication proficiency, and extensive experience in the travel or hospitality sectors, making significant contributions to the growth of partner success.

Formación

• Experience in a similar role within travel or hospitality.
• Strong knowledge of hotel connectivity platforms and channel managers.
• Fluent in English; additional languages desirable.

Responsabilidades

• Manage relationships with global hotel chain partners.
• Optimize inventory performance and rates on WebBeds platforms.
• Conduct performance audits and identify growth opportunities.

Conocimientos

Communication

Analytical skills

Relationship management

Problem-solving

Interpersonal skills

Educación

Experience in travel or hospitality industry

Proficiency in Microsoft Office, especially Excel

Descripción del empleo

What you will do on your journey with WebBeds.

As the Partner Success Manager, you will play a pivotal role in managing and optimizing relationships with our global hotel chain partners. This role bridges the gap between commercial strategy and operational excellence by ensuring our partners' dynamic inventory is performing optimally across WebBeds’ Points of Sale.You’ll bring a combination of relationship management, data-driven insight, and technical integration knowledge to help us deliver outstanding results to our hotel partners and drive commercial success across a growing and diverse chain portfolio.

In this role you will:

Build and maintain strong relationships with global hotel chain partners, ensuring their successful onboarding, connection, and ongoing performance across WebBeds’ platforms. You will work closely with Strategic Account Managers and Connectivity teams to optimize rates, availability, and commercial outcomes, playing a key part in driving growth and maximizing partner success within the dynamic inventory ecosystem.

Key Responsibilities.

• Own the success of key hotel chain partnerships by supporting their integration, performance, and growth across our platform.
• Work closely with Strategic Account Managers and Connectivity teams to ensure hotel properties are successfully connected, priced competitively, and fully optimized for bookings.
• Monitor property availability and production trends through data analytics and reporting tools to identify growth opportunities and action plans.
• Conduct quality audits for live properties—ensuring correct setup, accurate pricing, and rate competitiveness across systems.
• Collaborate with internal stakeholders and chain partners to resolve technical or operational issues quickly and efficiently.
• Support onboarding of new chain partners and provide training on tools, systems, and best practices.
• Coordinate BAR contract mapping, activation, and go-live procedures with relevant stakeholders.
• Assist in the creation of performance reviews and quarterly business reviews (QBRs) through analysis and reporting.
• Take on a small portfolio of chain accounts where applicable, ensuring top-tier service and continuous optimization.

The skills we would love to see in your suitcase.

• Experience in a similar role within the travel or hospitality industry, ideally involving chain hotel partnerships.
• Strong knowledge of hotel connectivity platforms, channel managers, and extranet systems.
• Proven ability to manage partner relationships and influence stakeholders both internally and externally.
• Strong communication and interpersonal skills, with comfort presenting and negotiating in person or via virtual platforms.
• A proactive, solutions-oriented mindset with strong analytical capabilities and attention to detail.
• Experience in multi-cultural, fast-paced environments with the ability to manage multiple priorities simultaneously.
• Commercial awareness and operational insight into the travel technology landscape.
• Fluent in English (additional languages such as French or German are highly desirable).
• Proficiency in Microsoft Office tools, particularly Excel and Outlook.

WebBeds is a global digital travel marketplace for the travel trade, an intermediary connecting hotels and other travel service suppliers to a distribution network of travel buyers all over the world. We connect hotels looking to fill rooms with buyers trying to find rooms. In short, we source bookable content, integrate, aggregate and merchandise that content in our platform, then distribute it to a global network of travel trade buyers, who sell to the travelling public.

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 8.3bn search requests daily, with 17million rooms nights sold in FY24. We deliver amazing outcomes using leading edge technology through innovative and creative thinking; and products help our partners deliver amazing travel experiences, enabling travel the world over.

Some things that make us stand out!

• We are a truly global travel organisation, with a global footprint.
• We have 1200+ people speaking 50+ languages in 120+ cites across 50+ countries.
• We partner with over 500,000 properties in more than 39,000 locations.
• We work with more than 50,000 travel buyers in 140 source markets.
• We have an amazing team delivering valuable outcomes using innovative tech and creative, lateral thinking.

Working at WebBeds

WebBeds is a fast-paced, results-driven business and that is reflected throughout our company, in our technology, product and perhaps most importantly – in our people. Visit ‘Careers’ for jobs around the world of WebBeds.

Global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more – can sell their products through WebBeds by connecting to a global network of over 50,000 online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue.

Online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more – can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites.

Our operation.

We operate globally through four geographic regions – Europe, Asia Pacific, MEA (Middle East and Africa) and the Americas – with over 2,000 travel professionals working in 120 cities across 50 countries worldwide. WebBeds also operates specialist brands JacTravel DMC and UHl. JacTravel DMC provides tailormade travel arrangements for offline FIT and groups traveling to the UK, Ireland and key mainland European destinations to the international travel trade. UHI is a genuine pioneer, providing online pilgrimage travel services to travel agencies worldwide.

WebBeds is a travel brand of the Web Travel Group, an ASX 200 listed company (ASX: WEB) operating global digital travel businesses.