Partner Success Manager

JOIN OUR TEAM

Are you passionate about creating meaningful relationships and helping partners maximize the value of innovative solutions? As a Partner Success Manager at EQS Group, you will play a key role in driving engagement, satisfaction, and collaboration with our partners. You’ll have the opportunity to work closely with internal teams and external stakeholders, ensuring that our solutions meet their needs and exceed expectations. If you're ready to take ownership of partner success and contribute to the growth of a leading global company, this role is for you!

EQS Group is a leading international cloud software provider in the areas of compliance & ethics, data privacy, sustainability management, and investor relations. We help thousands of companies worldwide cultivate trust by simplifying the complexities of compliance, investor relations, and transparent communication with stakeholders.

Transparency is especially important to us. That is why we communicate all our commitments to sustainability, diversity, equality, and well-being on our homepage and social media platforms. We do this for you, for us, for everyone – fairly and publicly.
The key to our success is hiring talented people who bring passion to the table every day, take responsibility, and support each other in the best possible way to create a trustworthy environment.

OUR CULTURE DRIVES OUR BENEFITS

• You're important. A trusting environment and lifelong learning for your individual development. Set personal development goals, receive support and regular feedback. We support you in equipping yourself for success.
• Living our values. Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us!
• Great atmosphere. Regular team events, parties, and a talented international team with a common goal that unites us all.
• Be part of an exciting journey. Contribute to our success story of becoming the leading European cloud provider for corporate compliance and investor relations solutions.
• Work-life balance is a must. Work in a modern office, in the heart of Barcelona. In addition, we offer flexibility through our hybrid-working model, conveniently arrange your working hours, and the ability to work from abroad within the EU. We provide you with 24 days of paid vacation – because we also value your free time.
• Special Perks Just for You. We offer you other exciting benefits such as meal vouchers for your healthy breaks as well as corporate shopping benefits.
• Health is a priority. We offer private health insurance, and you can also benefit from our corporate mental health counselling!

YOUR IMPACT

As a Partner Success Manager, your mission is to build strong, lasting relationships with our partners and ensure they fully leverage the value of our solution. You will act as a key liaison between internal teams and external partners, driving engagement, satisfaction, and long-term collaboration.

Project Coordination & Delivery

• Plan and coordinate the various stages of the partner onboarding process (e.g., setup, data migration, SSO configuration).
• Ensure smooth partner onboarding: present the solution, configure access, and provide technical support during the setup phase.
• Train and support partners on the platform using training materials (guides, videos, contextual help).

Partner Success

• Build and maintain trusted relationships with your portfolio of partners.
• Drive product adoption by introducing new features and best practices.
• Collect and share partner feedback with the Product team, proactively suggesting improvements.
• Foster partner engagement and ensure long-term collaboration and satisfaction.

Partner Support

• Handle partner requests across multiple channels.
• Help partners maximize the value they get from the Data Legal Drive platform.

THIS IS YOU

• You have 2+ years of experience in Partner Success, Customer Success, or a client-facing support role.
• You hold a Bachelor's degree in business administration, marketing, communications, or a related field.
• You have excellent written and verbal communication skills – you're confident and professional in interactions.
• You’re patient, pedagogical, and approachable – you know how to guide and support effectively.
• You're highly organized and self-sufficient – managing priorities and projects comes naturally to you.
• You are fluent in English (spoken and written).
• You have knowledge of GDPR. Familiarity with SaaS products is a plus.
• You're proficient with Hubspot, Ringover, Jira, and the Microsoft Office Suite.
• Fluency in Italian, Spanish, and/or French is a must for this role – German and Portuguese are a plus.

About the Referral Program

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