Partner Services Manager

Palo Alto Networks; Madrid; Presencial; EUR 45.000 - 85.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Partner Services Manager, where you will play a pivotal role in enhancing our partner ecosystem and ensuring top-notch support delivery. This position involves managing relationships with Authorized Support Centers and Professional Services partners, driving their success through effective onboarding and compliance management. You'll work in a dynamic environment that values innovation, collaboration, and personal growth. With opportunities for continuous learning and a commitment to diversity, this role is perfect for someone passionate about shaping the future of cybersecurity. Take the next step in your career and help us make the digital world safer!

Servicios

FLEXBenefits wellbeing spending account

Mental health resources

Financial health resources

Personalized learning opportunities

Formación

• Experience in commercial channel sales and technical services is essential.
• Strong communication and analytical skills are a must.

Responsabilidades

• Manage relationships with Authorized Support Center and Professional Services partners.
• Oversee partner onboarding and ensure compliance with program requirements.

Conocimientos

Commercial channel sales experience

Technical services experience

Strong communication skills

Analytical skills

Program management skills

Ability to work independently

Business acumen

Relational and influential skills

Educación

Experience in IT or Technology industries

Herramientas

Asana

Tableau

Salesforce (SFDC)

Google G-Suite

Descripción del empleo

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us every day - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

The Partner Services Manager (PSM) plays a key role in our support organization by owning Palo Alto Networks’ relationships with Authorized Support Center (ASC) and Authorized Professional Services (APS) partners. Through meaningful development of these relationships, the PSM develops our partner delivered support ecosystem by ensuring that ASC and APS partners are enabled to sell and deliver their support and professional services to our shared customers. PSM’s are responsible for managing all aspects of our ASC and APS programs with qualified partners, as well as, managing the ecosystem in which these partners operate. By ensuring partner compliance to program requirements, the PSM is a key component of helping our services organization scale as our business continues to expand.

Your Impact

• Effective management of Authorized Support Center (ASC), Authorized Professional Services (APS) Partners in accordance with our ASC and APS Services specializations requirements.
• Manage all delivery and operational aspects of the Partner Services Specializations.
• Efficient execution of the entire partner onboarding process from prospecting to enablement and accreditation.
• Knowledge of legal and contractual matters related to partnerships (MSA, SOW…).
• Channel development and management of the 3Cs (Coverage, Capacity, Capability).
• Always striving to achieve the best customer support and professional services delivery through ASC and APS partners.
• Developing our partner ecosystem which is a 2 Tier Disti-Resell model.
• Take on the role of ASC and APS Channel Partner Services Delivery Leader for assigned territory.
• Ability to analyze data and key performance indicators to make informed decisions.
• Conduct regular audit and/or business and cases/implementations reviews with partners.
• Engage with internal stakeholders regularly to report on achievement and challenges.
• Evangelize the value and importance of partner-led technical support services.
• Travel as needed for critical face-to-face partner meetings.
• Directly reporting into the EMEA and LATAM Theatre Partner Program Services Delivery Sr Manager.

Qualifications

Your Experience

• Good balance of experience in both commercial channel sales and technical services from the IT and/or Technology industries.
• Good background in the channel business model.
• Ability to quickly master applications like Asana, Tableau, SFDC, Google G-Suite.
• Servant leader and player coach with strong relational and influential skills.
• Strong communication skills both verbal and written.
• Capable of working independently in a fast-paced environment.
• Strong sense of mission and urgency.
• Ability to navigate a large matrix organization.
• Business acumen with ability to spot trends and forecast outcomes.
• Any past experience in managing a technical support centre/team/system would be well regarded.
• Confident in working with other functions of the company.
• Strong program management skills.
• Good analytical skills and logical thinking.
• Honest personality who will work within company values.
• Territory Management by aligning with the territorial ASC and APS partner mix strategy.
• Familiarity with working for global companies with a competent level of the English language skill; German preferred.

Additional Information

The Team

This position reports into the EMEA and LATAM Theatre Partner Program Services Delivery, Senior Manager.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.