Partner Manager, Payments Business Operations

JR Spain; Madrid; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Partner Manager for their Payments Business Operations team in Madrid. This role is perfect for someone passionate about enhancing customer experiences and managing key initiatives. You will drive operational excellence, support external partners, and collaborate with internal teams to identify and resolve friction points. The ideal candidate will possess strong analytical skills, project management experience, and fluency in multiple languages. Join this dynamic team to make a significant impact in the payments sector and help shape the future of customer interactions.

Formación

• Proven relevant work experience in operations or project management.
• Strong analytical skills and experience in data-driven decision-making.

Responsabilidades

• Facilitating relationships with third-party partners and stakeholders.
• Gathering requirements and producing data-driven analyses for new payment products.

Conocimientos

Analytical Skills

Project Management

Communication

SQL

Fluency in English

Fluency in Italian

Fluency in Spanish

Educación

Bachelor's Degree or equivalent

Descripción del empleo

Partner Manager, Payments Business Operations, Madrid

Client: Amazon EU SARL (Spain Branch)

Location: Madrid, Spain

Job Category: Other

EU work permit required: Yes

Job Reference: 872376588031754240032460

Job Views: 1

Posted: 31.03.2025

Expiry Date: 15.05.2025

Job Description:

Are you passionate about customer experience and external relationships? Do you have experience contributing to key initiatives and managing medium to large projects? Are you skilled in communication and analytical problem-solving? If so, this role might be for you.

The Payments team manages software processing over 20 payment methods worldwide, including credit cards, private label cards, and foreign exchange programs. As a Business Operations Partner Manager, you will drive operational excellence within payments, support external partners, and improve customer experiences. You will also collaborate with internal teams to identify friction points, develop requirements, and lead customer experience improvement projects. This hands-on role involves data analysis, resolving escalations, and supporting new payment functionalities.

Key Responsibilities:

1. Facilitating relationships with third-party partners and internal stakeholders.
2. Recommending and grounding projects with data and financial justifications to improve customer pain points.
3. Identifying operational gaps and proposing requirements for new offerings.
4. Resolving customer-impacting issues with technology teams.
5. Gathering requirements and producing data-driven analyses to support new payment products.
6. Developing performance metrics and analyzing trends.
7. Conducting deep dives into product responsibilities such as credit cards.
8. Driving significant efficiency improvements annually.
9. Experience in fraud or payment management is a plus.
10. Basic to intermediate SQL skills are a plus.
11. Additional EU language skills are a plus.

Minimum Requirements: Proven relevant work experience, fluent in English, Italian, and Spanish, strong analytical skills, project management experience, excellent communication skills, and a Bachelor's Degree or equivalent.