Partner Journal Operations Specialist

Frontiers; Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading research publishing company in Madrid is seeking a Partner Journal Operations Specialist to manage the peer review process for partner journals. The successful candidate will ensure high-quality support for authors and reviewers, maintaining operational success across departments. Applicants should have experience in academic publishing, strong communication skills, and be detail-oriented. The role offers a hybrid working model and various benefits.

Servicios

4 additional wellbeing days

Access to learning platforms

Wellbeing initiatives

Volunteer days

Additional local benefits

Formación

• Experience working with editorial or publishing systems is a strong plus.
• Familiarity with CRM systems and project management tools desirable.
• Experience working with SLAs or customer-facing KPIs is an advantage.

Responsabilidades

• Manage the peer review pipeline for partner journals.
• Conduct research integrity checks and ensure compliance with editorial policies.
• Deliver high-quality customer service to authors and reviewers.

Conocimientos

Experience in academic publishing

Strong organizational skills

Excellent written and verbal communication in English

Proactive and adaptable

Educación

BA/BSc degree or higher

Herramientas

Salesforce

Jira

Tableau

Descripción del empleo

Who we are

We are on a mission to make all science open, enabling the research community to develop the solutions we all need to live healthy lives on a healthy planet.

Frontiers is one of the world’s largest and most impactful research publishers, dedicated to making peer-reviewed, quality-certified science openly accessible. Our articles have been viewed 4 billion times, reflecting the power of research that is open for all.

Follow the links below to learn more about our work.

www.frontiersin.org/about/annual-reports

www.youtube.com/watch?v=87ejFfnQzko

What we can offer you

At Frontiers our working model for new roles is hybrid, offering flexibility to work from home while staying connected through our office hubs in key locations. This approach reflects our commitment to productivity, trust, and a collaborative team culture.

We provide a range of benefits across our global locations, including but not limited to:

• 4 additional wellbeing days in addition to existing annual leave allowance

• Access to learning platforms and dedicated learning & development time

• A range of wellbeing initiatives, including free online yoga classes and an employee assistance plan

• Employees can dedicate three days each year to volunteer

• Additional benefits depending on your location (e.g. pension plan and private medical care)

As a Partner Journal Operations Specialist, you will play a key role in delivering high-quality peer review processes that uphold research integrity and strengthen trust among authors, reviewers, and editors. You will support journal operations from end to end, ensuring that peer review pipeline runs smoothly, and that our partners receive excellent service and support.

This is a high-impact role where you’ll collaborate across departments, manage communication with editorial stakeholders, and contribute to continuous improvement of our workflows, tools, and editorial experience.

Key Responsibilities

• Manage the peer review pipeline for a selection of society partner journals, facilitating a robust and timely peer review process.
• Conduct research integrity checks and ensure all content adheres to Frontiers’ editorial and ethical policies.
• Deliver high-quality customer service as the main point of contact for authors, reviewers, and editors, providing professional, responsive, and helpful communication throughout the process.
• Treatment of manuscripts encountering a delay in the peer review process.
• Identify and escalate complex or sensitive cases, supporting the Partner Journal Operations Manager with resolutions.
• Liaise closely with matrix teams (Publishing Development, Product, Support, Production, and Accounting) to support the journal’s operational success.
• Maintain and improve SOP documentation related to peer review workflows and journal operations.
• Provide training and onboarding support to Editorial Board members and Editors-in-Chief.
• Support the delivery of operational insights, reports and strategies to internal and external stakeholders.
• Proactively highlight areas for process, system, or documentation improvements.

About You

• You bring experience in academic publishing, editorial management, or a similarly process-driven, stakeholder-focused environment.
• You are confident managing operational workflows and communicating across diverse teams.
• You are detail-oriented, adaptable, and proactive – ready to take ownership of your responsibilities while working collaboratively.
• You demonstrate excellent written and verbal communication skills in English.
• You thrive in a fast-paced, global environment and are driven by the opportunity to support open science.

Requirements

• A BA/BSc degree or higher.
• Experience working with editorial or publishing systems is a strong plus.
• Familiarity with CRM systems (e.g. Salesforce), project management tools (e.g. Jira) and reporting tools (e.g. Tableau) desirable.
• Experience working with SLAs or customer-facing KPIs is an advantage.
• Strong organizational and problem-solving skills; ability to manage multiple priorities and deadlines.
• A collaborative and service-focused mindset.

Apply now

Please click the 'apply' button on this page and submit your application in English.

Please inform us if you require any special accommodations to participate fully in our recruitment experience. You can contact us at [e-mail] for any additional support.

Equal opportunity statement
Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.