[P566] | Technical Account Manager, Supplier Connectivity, Remote Spain

HBX Group; Madrid; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading travel technology company based in Madrid seeks a Technical Account Manager to oversee B2B integrations with hospitality suppliers. The position requires a strong technical background, excellent communication skills, and experience in the travel industry. Candidates should be adept at analytical thinking and proactive in resolving issues that impact supplier success. This role offers the opportunity to work in a dynamic, multicultural environment with an attractive benefits package.

Servicios

Attractive benefits package

Multicultural work environment

Formación

• Professional proficiency in English.
• Experience in technical account management (at least 2 years).
• Ability to monitor/interpreter metrics and take proactive actions.

Responsabilidades

• Monitor and report key performance metrics.
• Investigate and propose improvements in supplier connectivity.
• Manage and optimize each account assigned.

Conocimientos

Technical logic understanding

Analytical skills

Communication skills

Problem-solving skills

Educación

Degree in Computer Science or related

Herramientas

Microsoft Office Suite

RESTful APIs knowledge

Descripción del empleo

About Us:HBX Group is a leading B2 B ecosystem player in the Travel Tech space, connecting and empowering businesses in the ever-evolving world of travel.
We drive growth for our clients and partners while removing friction from the end-to-end travel experience.
Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments.
This unique blend of technology,



data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.HBX Group comprises four best-in-class B2 B brands that meet the needs of its growing and diverse client base across 190+ global markets.Job DescriptionThe Technical Account Manager is responsible for B2 B integrations with hospitality services suppliers (chains, bedbanks, platforms, etc) as well as managing their business-as-usual connectivity projects at technical level.In addition to proactive supplier and relationship management, you will serve as an escalation point for issues that impact the supplier success by effectively fielding and working closely with the engineering and commercial teams to resolve cases or proactively identify improvements, optimizing their feeds.The role combines technical background with analytics and business implications, working on implementing new solutions / defining technical requirements / improvements along to IT / Product Management / Commercial teams / Suppliers.Main Responsibilities:Monitor and report key performance metrics that reflect supplier operational status and turnoverInvestigate and propose to the Product Team potential improvements or upgrades in the supplier connectivity, gathering requirements and supporting the business case/tests definitionManage & Optimize each account assigned tunning the technical setups, allowing to distribute the right product reaching highest possible accuracyKeep continuous contact with providers (conference calls, visits...) to understand their inputs and propose solutions that benefit both partiesKeep technical information about supplier connectivities well documented/up to date.Required SkillsAdvanced understanding of technical logic, component of any supplier integrationsAbility to use monitoring tools and ease of learning multiple tools to support daily workStrong analytical skills with a data driven mindsetStrong ability to understand business plans (commercial area) and their technical implicationsGood communication skills / interpersonal skills (exposure to a vast pool of stakeholders including top management) / Proactive attitude and social skills.
Experience handling partnershipsExperiencePrevious experience in technical account management, preferably at least 2y / in the travel industryExperience with defining product / technical requirements based on business inputsExperience monitoring/interpreting metrics, step back,



connect the dots and proactively take actions uponExperience analysing big data and extracting conclusions and actions from itExperience using microsoft office suite (Word, Excel, Powerpoint, Outlook...)QualificationsTechnical background / degree - computing science, or relatedKnowledge about RESTful APIs.
Previous experience supporting API based software development productsFamiliarity interpreting data/logs from XML/JSON/YAML formats and working with SQL databasesEnglish professional proficiency.
Strong written and verbal communication skills, and the ability to convey complex technical situations to end users of all technical abilities, including the ability to produce usable, maintainable documentation and excellent presentationProject management skills are desirableKey ChallengesTechnical reference and leadership abilitiesStrong technical, logical, analytical and problem-solving skillsTeam player with an agile mind-setCombine a tech and business view,



in a good common senseManage priorities to perform highest impact actions firstAbility to multi tasking, working under pressure and in highly changing environmentsYou will have the opportunity to work for a company that is going through significant change in becoming the world ´s leading travel services provider.
We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work:Within an innovative, engaging and multicultural environment.Have the opportunity to build strong and lasting business relationships and friendships from around the world.

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