Owner Experience Coordinator (Front Desk/Concierge) Full Time

Accor Hotels; Santander; Presencial; EUR 20.000 - 28.000; Jornada completa

Descripción de la vacante

Accor Hotels seeks a full-time team member for hospitality operations at Fairmont Heritage Place in Santander. The position requires strong service focus, experience in similar roles, and effective problem-solving skills. Join a community dedicated to exceptional service and employee growth opportunities.

Servicios

Medical, dental, vision, and life insurance

Employee benefit card with discounted rates

Opportunities for talent development

Participation in CSR activities

Formación

• Service focused personality essential.
• Previous experience in similar role is an asset.
• BC Driver's License in good standing.

Responsabilidades

• Coordinate day-to-day operations with friendly service.
• Handle Owner arrival and departure experiences.
• Maintain cleanliness of public areas.

Conocimientos

Interpersonal skills

Problem solving

Attention to detail

Descripción del empleo

Company Description

Ideally located alongside the World Cup Dave Murray Downhill on Whistler Mountain is Fairmont Heritage Place, At Nature's Door, Whistler - an exclusive residential community offering three to four bedroom homes and year-round access to British Columbia's most spectacular outdoor experiences. At Fairmont Heritage Place, Nature's Door, owners enjoy luxury amenities and the unparalleled service that only Fairmont can deliver.

Join the Fairmont Heritage Place team and be part of the highest quality service of our owners and guests. Fairmont Heritage Place, At Nature's Door are Private Residences.

APPLICANTS MUST BE IN THE SEA TO SKY AREA. HAVING A VEHICLE IS RECOMMENDED DUE TO OUR SLOPESIDE LOCATION.

PLEASE ONLY APPLY IF YOU ARE CURRENTLY LIVING IN THE AREA WITH SECURED HOUSING. UNFORTUNATELY WE DO NOT HAVE STAFF ACCOMMODATION & CANNOT OFFER VISA SPONSORSHIP.

LOOKING FOR A FULL TIME TEAM MEMBER, IDEALLY LONG TERM. FRIDAY TO TUESDAY WITH A MIX OF SHIFTS.

What's in it for you:

• Excellent company benefits including: medical, dental, vision, and life insurance
• Employee benefit card offering discounted rates in Accor worldwide
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities

Job Description

• Help coordinate the day-to-day operations with friendly and engaging service
• Handle the Owner arrival experience & departure experience, requests & concerns; and react quickly to guarantee memorable moments for our owners
• Booking massages, activities, transfers and dinner reservations
• Maintain cleanliness of all public areas including the lodge, health club, spa, change rooms, washrooms, and pool area
• Ensure Owner homes meet standards of quality and cleanliness
• Perform housekeeping touch up duties as required
• Comply with Fairmont Hotels & Resorts policies and procedures
• Other duties as assigned

Qualifications

• Service focused personality is essential
• Previous experience in a similar role is an asset
• Prior experience working with RDP or a PMS hospitality system
• Strong interpersonal and problem solving abilities and the ability to lead by example
• BC Driver's License in good standing
• Attention to detail and administrative skills required

Additional Information

Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.