Overnight

Baseline Fitness; Valencia; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A fitness club in Valencia seeks a team member responsible for new member sales and ensuring a positive experience for members. You will handle front desk tasks, assist with member inquiries, and maintain club cleanliness. Strong customer service skills are a must. This role involves standing and walking for most of the shift and occasionally lifting items up to 50 lbs.

Formación

• Must possess strong customer service skills.
• Basic computer proficiency required.

Responsabilidades

• Greet potential members and ensure a positive customer experience.
• Handle front desk tasks, including checking in members and signing up new members.
• Assist with member service issues and maintain club cleanliness.

Conocimientos

Strong customer service skills

Basic computer proficiency

Descripción del empleo

Job Summary

Responsible for new member sales and a positive member experience.

Essential Duties And Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related tasks, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a member's account
• Facilitate member services issues and questions and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time