OT Service Design Specialist

Vestas; Madrid; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Travel up to 20 days/year

Descripción de la vacante

Vestas in Madrid, Spain, seeks an experienced OT Service Design professional to join our Cyber & Digital Operations team. You will shape governance for new OT services, document run models, and ensure security by design in collaboration with architecture, engineering, cybersecurity, and plant stakeholders.

The role emphasizes service blueprinting, risk management, and continuous improvement, with travel up to 20 days per year for regional coordination.

Formación

• Experience in designing and delivering OT/IT services within industrial/manufacturing environments.
• Knowledge of ITIL aligned service management concepts and service lifecycle models.
• Fluency in English (written and spoken).
• Ability to translate complex requirements into clear service designs and documentation.

Responsabilidades

• OT Service Design: Design operational processes and governance for new OT services and major changes, from concept through documentation and readiness to operate.
• Service Blueprinting & Documentation: Develop and maintain service blueprints, operating models, RACI matrices, and service process flows.
• Requirements & Stakeholder Alignment: Facilitate workshops with architecture, engineering, cybersecurity, operations and business stakeholders.
• Operational Readiness & Transition: Define run models and ensure smooth go-live and handover with Service Delivery/Transition teams.
• Security & Compliance Integration: Embed cybersecurity, compliance, and risk into service designs with OT standards.
• Continuous Improvement & Service Optimization: Identify improvements for performance, cost, resilience, and customer experience, including automation and AI where applicable.
• Design Governance Support: Align service designs with portfolio strategy and support design reviews and lifecycle planning.

Conocimientos

OT environments

ITIL aligned

Stakeholder facilitation

Service design

Documentation

Cross-functional collaboration

Change management

Educación

Bachelor's or master's degree in engineering/IT/Automation/Operations Management

Descripción del empleo

The Plant, Cyber & Digital Operations department is responsible for designing, securing, and continuously improving plant operations that support reliable and compliant OT services across regions. It defines the governance for service delivery, ensuring services are secure by design, aligned with industry standards (e.g., IEC 62443, ITIL), and operationally ready. Through close collaboration with engineering, digital, commercial, and plant stakeholders, OT Operations enables resilient operations, manages risk and change, leverages data-driven performance insights, and supports automation and continuous improvement.

Responsibilities

• OT Service Design: Design of operational processes and governance for new OT services and for major changes to existing services, from concept and definition through documentation, validation, and operational readiness
• Service Blueprinting & Documentation: Develop and maintain service blueprints, operating models, RACI matrices, and service process flows, ensuring services are well‑defined, supportable, and value‑driven
• Requirements & Stakeholder Alignment: Facilitate workshops and working sessions with architecture, engineering, cybersecurity, operations and business stakeholders to gather, refine, and align operational requirements
• Operational Readiness & Transition: Define the run model for each service (roles, processes, tooling, data flows, SLAs/OLAs) and work closely with Service Delivery and Transition teams to ensure smooth go‑live and handover
• Security & Compliance Integration: Ensure cybersecurity, compliance, and risk considerations are embedded into service designs in collaboration with cybersecurity experts and aligned with applicable OT standards
• Continuous Improvement & Service Optimization: Identify opportunities to improve performance, cost efficiency, resilience, and customer experience, including the application of automation and AI where applicable
• Design Governance Support: Align service designs with the service portfolio strategy set by the Service Design Owner and support design reviews, trade‑off decisions, and lifecycle planning

Qualifications

• Education: Bachelor's or master's degree in engineering, Information Technology, Automation, Operations Management, or a related field
• Experience: 3+ years of experience in service design, service management, OT/IT operations, or systems engineering within industrial or manufacturing environments
• Demonstrated experience creating services that scale into large, multi-region operations
• Domain Knowledge: Deep understanding of OT environments, industrial systems, and their interaction with IT and digital platforms
• Practical knowledge of ITIL‑aligned service management concepts and service lifecycle models
• Fluency in English (written and spoken)
• Service & Systems Thinking: Ability to design services holistically, considering people, processes, technology, data, risk, and lifecycle impacts
• Stakeholder Facilitation & Alignment: Effective facilitation and communication skills, capable of aligning diverse stakeholders and resolving cross-domain design conflicts
• Operational Mindset: Deep understanding of "design for run," ensuring services are realistic to operate, support, and scale in OT environments
• Structured & Structured Problem Solving: Ability to translate complex business and technical requirements into clear, structured service designs and documentation
• Collaboration & Teamwork: Effective collaboration with cybersecurity, architecture, engineering, service delivery, and plant teams
• Change & Improvement Orientation: Focused on identifying improvement and modernization opportunities, including the use of automation and emerging technologies
• Ability to produce clear, concise, and actionable service design artifacts and explain design decisions to both technical and non‑technical audiences

What we offer

We offer an exciting job in an international environment. You'll be working in a fast-growing team that is playing a central role in growth across the wind energy sector. We put emphasis on developing both personal and professional skills. In return, we expect you to contribute consistently to achieving results.

Additional Information

This is a hybrid position based in Madrid, Spain or Lisbon, Portugal; and requires up to 20 days of travel per year.

Our commitment to a fair hiring

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry." Your unique perspective is what will help us power the solution for a sustainable, green energy future.