Performance & Metrics Analyst

Vestas; Madrid; Híbrido; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Vestas seeks an OT Performance Analytics professional to define and monitor KPIs for plant operations, ensuring data accuracy and actionable insights across regions. You will build dashboards and reports to support governance reviews, highlight risks, and drive continuous improvement initiatives in a data‑driven culture.

The role emphasizes collaboration with global and regional teams, ITSM and monitoring tool stewardship, and clear storytelling of insights to leadership audiences.

Formación

• Bachelor's degree in engineering, IT, data analytics, operations management, or related discipline.
• 3+ years in performance management, service operations analytics, or operational reporting within OT/IT/industrial environments.
• Experience with global and regional delivery models and service‑oriented organizations.
• Solid experience with data analysis, KPI frameworks, and performance reporting.
• Familiarity with OT/ITSM tools, monitoring platforms, dashboards, and data visualization.

Responsabilidades

• Define, monitor, and maintain KPIs and service metrics for OT delivery across centralized and regional teams.
• Develop dashboards, scorecards, and reports for governance forums, providing visibility into health, trends, and risks.
• Ensure data accuracy and quality through standards, validations, and controls across tools and pipelines.
• Analyze performance patterns to identify improvement opportunities and support data‑driven decisions.
• Support automation and integration of monitoring tools to improve reliability and reduce manual effort.

Conocimientos

KPI frameworks

Data analysis

Performance reporting

Data visualization

English fluency

Communication

Cross‑functional collaboration

Structured thinking

Data governance

Educación

Bachelor's degree (engineering/IT/Data Analytics/Operations Management)

Herramientas

ITSM tools

Monitoring platforms

CMDB

Reporting tools

Descripción del empleo

Do you want to shape the future of green energy?

Service > Global Service Operations > Plant, Cyber & Digital Operations

The Plant, Cyber & Digital Operations department is responsible for designing, securing, and continuously improving plant operations that support reliable and compliant OT services across regions. It defines the governance for service delivery, ensuring services are secure by design, aligned with industry standards (e.g., IEC 62443, ITIL), and operationally ready. Through close collaboration with engineering, digital, commercial, and plant stakeholders, OT Operations enables resilient operations, manages risk and change, leverages data‑driven performance insights, and supports automation and continuous improvement.

Responsibilities

• Service Performance Measurement: Define, monitor, and maintain KPIs and service metrics for OT service delivery across centralized functions and regional delivery teams
• Reporting & Insights: Develop dashboards, scorecards, and recurring performance reports for operational reviews and governance forums, providing clear visibility into service health, trends, and risks
• Data Quality & Standards: Ensure accuracy, completeness, and consistency of performance data by defining data standards, validations, and quality controls across OTSM, monitoring, and reporting tools
• Trend & Root‑Cause Analysis: Analyze performance patterns, recurring issues, bottlenecks, and degradation risks to identify improvement opportunities and support forward‑looking decision‑making
• Tooling & Automation Support: Support configuration and integration of OTSM platforms, monitoring tools, and data pipelines; enable automation of data collection and reporting to reduce manual effort and improve reliability
• Decision Support & Continuous Improvement: Provide actionable insights to Service Delivery, OTSM, and leadership teams to support service stability, efficiency improvements, and risk reduction initiatives

Qualifications

• Education: Bachelor's degree in engineering, Information Technology, Data Analytics, Operations Management, or a related discipline
• Experience: 3+ years in performance management, service operations analytics, or operational reporting within OT, IT, or industrial environments
• Experience working with global and regional delivery models and service‑oriented organizations
• Technical & Analytical Skills: Solid experience with data analysis, KPI frameworks, and performance reporting
• Practical knowledge of OT/ITSM tools, monitoring platforms, dashboards, and data visualization solutions
• Domain Knowledge: Understanding of OT service delivery concepts, ITIL‑aligned service management processes, and operational constraints in industrial environments
• Fluency in English (both written and spoken)
• Structured & Quantitative Thinking: Demonstrated ability to interpret complex operational data, identify trends, and translate numbers into meaningful insights
• Data Governance & Quality Mindset: Disciplined approach to data accuracy, consistency, and standardization across tools and teams
• Service & Operations Understanding: Solid understanding of service performance drivers, SLAs/SLOs, and end‑to‑end service delivery in OT environments
• Tool Proficiency: Ability to work effectively with ITSM, monitoring, CMDB, and reporting tools to enable reliable performance measurement
• Communication & Visualization: Clear communication of insights through dashboards, reports, and narratives tailored to both operational and leadership audiences
• Collaboration & Coordination: Ability to work cross‑functionally with Service Delivery, OTSM, ROC/SOC, and regional teams to enable data‑driven improvement
• Continuous Improvement Orientation: Focused on identifying optimization opportunities and supporting automation and maturity improvements in performance management

What we offer

We offer an exciting job in an international environment. You'll be working in a fast-growing team that is playing a central role in growth across the wind energy sector. We put emphasis on developing both personal and professional skills. In return, we expect you to contribute consistently to achieving results.

Additional Information

This is a hybrid position based in Madrid, Spain or Lisbon, Portugal; and requires up to 20 days of travel per year.

Fair hiring commitment

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.