Order processing professional

Atlas Copco; Madrid; Presencial; EUR 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Childcare vouchers

Pension plan

Hybrid working options

On-site parking

Employee discounts platform

LinkedIn Learning access

Christmas benefits

Descripción de la vacante

Atlas Copco in Madrid is seeking an Order Management Coordinator to ensure accurate and timely processing of customer orders. You will coordinate with internal teams to resolve issues and maintain accurate product availability, delivery dates, pricing, and returns.

The role requires English at least B1, knowledge of SAP/CRM systems, and strong attention to detail. Hybrid and on-site options are available with competitive benefits and growth opportunities.

Formación

• Understanding of order management, customer service processes, logistics, shipping, and returns.
• English knowledge is a must (min. B1).
• Knowledge of SAP and CRM (C4C) or similar (Salesforce, Opera).
• Proficiency in Microsoft Office applications.
• Customer-oriented mindset and strong attention to detail.
• Effective communication and teamwork abilities.

Responsabilidades

• Process customer orders accurately and efficiently in line with procedures.
• Manage and resolve order, delivery, and shipping issues.
• Monitor orders and update availability, delivery dates, and price changes.
• Coordinate between customers, production, logistics, and distribution teams.
• Support returns management and related documentation.
• Analyze reports on inquiries, service issues, and delivery performance.
• Provide customers with order status and delivery information.
• Maintain ERP and service systems data accuracy.
• Escalate complex issues to senior team members.

Conocimientos

Order management

Customer service

Logistics

Returns processing

English (B1)

Microsoft Office

Attention to detail

Communication skills

Team collaboration

Analytical thinking

Herramientas

SAP

CRM (C4C)

Salesforce

Opera

Descripción del empleo

Mission and main responsabilities

To ensure accurate and timely processing of customer orders while providing effective support throughout the order-to-delivery process. The role contributes to customer satisfaction by coordinating with internal stakeholders, resolving order-related issues, and maintaining accurate information regarding product availability, delivery dates, pricing, and returns.

• Process customer orders accurately and efficiently in accordance with company procedures.


• Manage and resolve order, delivery, and shipping-related issues.


• Monitor customer orders and ensure systems are updated with current information regarding product availability, shortages, delivery schedules, and price changes.


• Act as a liaison between customers, production, logistics, and distribution teams to facilitate smooth order fulfillment.


• Support the management of product/parts returns and related documentation.


• Analyze and summarize reports on customer inquiries, service issues, delivery performance, customer complaints, sales trends, and return reasons.


• Provide customers with information and/or documentation regarding order status, product availability, and delivery.


• Maintain data accuracy in ERP and customer service systems or platforms.


• Escalate complex issues to senior team members when appropriate

Skills, Knowledge And Experience

• Understanding of order management, customer service processes, logistics, shipping, and returns processes by experience


• English knowledge is a must (min. B1)


• Valuable: knowledge of SAP and CRM (C4C) or similar (Salesforce, Opera, etc)


• Knowledge of Microsoft Office applications.


• Customer-oriented mindset.


• Strong attention to detail and accuracy.


• Effective communication skills.


• Problem-solving and analytical thinking.


• Organizational and time-management skills.


• Ability to work collaboratively within a team environment.

Compensation And Benefits

We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets.

• Flexible Compensation Benefits – including private health insurance and childcare vouchers.


• Life Insurance Coverage – providing added security and peace of mind.


• Pension Plan – helping you build a strong financial future.


• Flexible Working Hours and Summer Schedule with reduced working hours for three months.


• Meal Allowance, free coffee and fruit – supporting your daily wellbeing at work.


• Hybrid Working Options – up to 5 remote working days per month during winter and 8 days during the summer schedule.


• On-Site Parking – convenient and free parking facilities.


• Employee Discounts Platform – exclusive offers and savings across a wide range of brands and services.


• Internal Learning & Development Platform – including English language courses and full access to LinkedIn Learning.


• Christmas Benefits & Family Events – including gift cards for employees' children, children's holiday celebrations, Christmas hampers, and more.


• Partnerships with Leading Business Schools – offering access to executive education and professional development opportunities.


• Commitment to Diversity, Equity & Inclusion through our comprehensive Equality Plan.

Location

Madrid

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