Order Management Specialist (Swedish)

Danaher Corporation; Barcelona; On-site; EUR 30,000 - 40,000; Full time

Job summary

Cepheid, part of the Danaher Diagnostics family, is seeking an Order Management Specialist to manage quotes, orders, credits and invoices in a Barcelona onsite role on a fixed-term contract. The position emphasizes exceptional customer communication and problem resolution to improve experiences across the business.

Ideal candidates have a high school degree with 2–4 years in order management, strong data entry skills, and proficiency in MS Excel; knowledge of SAP or SFDC is a plus.

Qualifications

• High school degree (or equivalent) with 2–4 years of relevant work experience.
• Experience in order management and customer complaint handling with accurate data entry.
• Proven ability to resolve inquiries promptly while maintaining customer satisfaction.
• Advanced MS Office, especially Excel; familiarity with ERP systems helps.

Responsibilities

• Maintain direct contact with customers and support Sales and Marketing strategies.
• Collaborate with other functions to sustain strong customer satisfaction.
• Support a culture of collaboration, accountability, and high performance.

Skills

Customer communication

Data entry

Problem solving

Team collaboration

Education

High school degree

Tools

MS Excel

SAP

SFDC

Job description

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.

The Order Management Specialist is responsible for managing customer quotes, accurate processing of customer orders, complaints, credits notes, invoice management and dispute resolution. This role will deliver enhanced customer experience through excellent customer communication, effective resolution of customer issues and a culture of continuous improvement. Partners with Operations, support departments to enhance customer experience and EMEA Commercial Ops’ strategic and operational goals to achieve our revenue goals.

This positi on is part o f the Customer Service team, will be in Barcelona as a onsite role and hired on a Fixed-Term contract . At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.

In this role, you will have the opportunity to:

• Maintain customer direct contact and being a close Business Partner with Sales Organizations to fully support the Sales and Marketing strategies and the business growth.
• Team up with other functions to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction.
• Being a part and support a culture of collaboration, accountability, and high-performance.

The essential requirements of the job include

• High school degree (or equivalent experience) with 2 to 4 years of relevant work experience.
• Experience in order management and customer complaint handling with excellent data entry skills to review quickly and accurately input data.
• Demonstrate ability to resolve customers’ enquiries proactively and quickly, maintaining a high level of customer satisfaction.
• Experience of MS Office products including advanced knowledge of Excel preferred.
• Fluent in Swedish and English and strong written and verbal communication skills.

It would be a plus if you also possess previous experience in:

• Proficiency in an additional Nordic language.
• Experience with ERP systems such as SAP and SFDC.
• Experience in working with problem solving methods.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com .

Operating Company: Cepheid