Order Entry Agent

Roche; Sant Cugat del Vallès; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global healthcare company in Sant Cugat del Vallès is seeking a customer service and order management professional. You will enhance order entry processes and collaborate with clients and internal teams. Ideal candidates should have experience with SAP, strong communication skills, and the ability to manage logistics claims. Join us to help create a healthier future together.

Formación

• Reliable experience in customer service and order management.
• Great communication skills and phone etiquette.
• Ability to lead and manage logistic claims.

Responsabilidades

• Contribute to shaping the future of order management and experience.
• Act as the main point of contact for clients regarding orders.
• Collaborate on strategic transversal projects.

Conocimientos

Customer service

Order management

SAP experience

Fluent in English

Stakeholder management

Communication skills

Descripción del empleo

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As part of the Supply Chain team, you will play a pivotal role in the Order Entry and all the projects to enhance it. You will be collaborating closely with external clients, as well as internal teams in a continuous research to provide excellent and renewed customer service.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. Doing now what patients need next.

Challenges

• Contributing to shape the future of both order management and order experience via leveraging and exploring new technologies (ie : RPA, AI, M2M, etc).
• Driving and promoting an existing dynamic electronic service so that customers are able to track their orders live and at any time.
• Boosting EDI system, webshops and other automated systems.
• Acting as the main point of contact for clients being resourceful and coordinating with other departments regarding order status, shipping dates, prices, product availability and back orders.
• Contributing actively in strategic transversal projects.
• Collaborating in radically simplifying the current processes.
• Taking ownership of new projects and acting as subject matter expert.
• Getting involved in parallel projects and ensuring the streamlining of the order management process.
• Collaborating with internal departments and external stakeholders.

Who you are

A bold person able to demonstrate reliable experience in "customer service" and "order management" with SAP or other systems.

Great listening and communication skills coupled with great phone etiquette Motivated by phone attendance.

Lead and manage logistic claims achieving improvement.

Excellent customer orientation and service mindset and a seamless team player.

Work with autonomy, interest and flexibility, being accountable on projects beyond the everyday work.

Willingness to learn and collaborate in challenging projects further than regular order processing.

Someone with potential able to operate courageously in both a big company and a uncertain environment. Fluent in English.

Great stakeholder management skills, able to influence and drive new initiatives

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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