Oracle Fusion Saas Cx Consultant

Ll Oefentherapie; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Fusion SaaS Consultant to provide post-sales support and solutions. The role involves resolving customer issues, ensuring satisfaction, and leveraging expertise to enhance user experience with Oracle SaaS applications. Ideal candidates should have strong technical problem-solving skills and experience in B2B services.

Formación

• 3-5+ years of experience with Oracle SaaS Cx.
• Excellent spoken and written English communication skills.

Responsabilidades

• Deliver post-sales support and solutions to Oracle customers.
• Resolve post-sales technical and functional customer issues.
• Build and utilize automated technology to diagnose and resolve customer issues.

Conocimientos

Customer-centric approach

Technical problem solving

Communication

Self-initiative

Herramientas

Fusion SaaS

Cx Cloud

Descripción del empleo

Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role!

Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world.

If you have a passion for innovation in delivering service excellence with a background in SaaS Application support, we want you on our team!

Who is Oracle Customer Success Services?

Oracle Customer Success Services (CSS) is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology.

Oracle SaaS applications best unfold their full value and rich capabilities if user adoption, business continuity, technical optimization, and security are addressed proactively. Thousands of customers around the globe have relied for several years on Customer Success Services for high performance and the efficient operation of their most critical business processes on Oracle environments. Thousands of domain experts around the world assist and guide customers toward their business goals. Oracle CSS provides tailored support and guidance throughout the Oracle Cloud Applications usage to meet customers’ business objectives. We, the CSS, are expanding the team in Europe to help manage, support, and enhance our customers' experience with Oracle Fusion SaaS and PaaS.

As customers grow and mature with their operations, we act as enablers to enhance product adoption and user experience. Our focus on continual service improvement is a key differentiator. As part of the Customer Success Services organization, you will have opportunities in the lifecycle management of SaaS and PaaS solutions. You will leverage your expertise and creativity to innovate business and IT processes, improve product adoption, and other aspects of lifecycle management. Your responsibilities may include assisting customers with daily queries, creating extensions and enrichments to the implemented product, supporting their cloud journey, managing quarterly releases, and collaborating with customer business teams to help them achieve their key business process KPIs.

What you’ll do

• As a Fusion SaaS Cx Consultant, your focus is to deliver post-sales support and solutions to the Oracle customer base while advocating for customer needs. This involves resolving post-sales technical and functional customer issues directly with customers.
• You will be a main point of contact for customers, facilitating relationships with Support, Product Management, XLOB, and providing advice and assistance to internal Oracle teams on diverse customer situations and escalated issues.
• As a Fusion SaaS Cx Consultant, you will provide strategic support to ensure the highest customer satisfaction. You will build and utilize automated technology and instrumentation to diagnose, document, and resolve or prevent customer issues. You are expected to be an expert in technical problem solving and problem avoidance, often addressing extremely complex, critical issues. Services may include on-site visits to customers.

The background you should have for this job

• 3-5+ years of experience with Oracle SaaS Cx
• Experience in B2B Sales & Services
• Applying and testing Oracle Updates
• Strong support, configuration, and extension services experience with clients
• Excellent spoken and written English communication skills
• Ability to work with multiple teams to meet client needs
• Self-initiative and ability to work independently
• Hands-on experience supporting, integrating, and extending Oracle SaaS Cx
• Expertise in configuring and optimizing applications and understanding performance tuning techniques
• Additional language skills in Italian, German, or French are a plus

We also use

• Fusion SaaS (All)
• Cx Cloud

LI-AM3

LI-Hybrid

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