Operations Support Specialist — Fast-Paced Logistics

FedEx Express México; Coslada; Presencial; EUR 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Descripción de la vacante

FedEx Express Spain, S.L.U. is seeking an Operations Support Agent to join our team. You will ensure urgent packages are routed correctly, respond to customer calls about collections and deliveries, and investigate issues to improve on-time performance.

You will also input data into our tracking system and coordinate with the team to meet tight timelines. The role emphasizes accuracy, timely communication, and adherence to FedEx procedures, with extensive training and career development

Formación

• Clear communication skills in English and ability to manage customer inquiries.
• Ability to work under tight timelines in a high-volume contact center.

Responsabilidades

• Ensuring urgent packages reach the correct destination on time.
• Answering calls regarding shipment collection and delivery inquiries.
• Investigating failed shipments and reallocating for next-day delivery.
• Entering data into the in-house tracking system.
• Collaborating with teammates and managers to meet targets.
• Adhering to FedEx processes, controls, and regulatory requirements.

Conocimientos

Good communication

Fast-paced work

Attention to detail

Descripción del empleo

FedEx Express Spain, S.L.U. is seeking an Operations Support Agent to join our team. You will ensure urgent packages are routed correctly, respond to customer calls about collections and deliveries, and investigate issues to improve on-time performance.

You will also input data into our tracking system and coordinate with the team to meet tight timelines. The role emphasizes accuracy, timely communication, and adherence to FedEx procedures, with extensive training and career development