Operations Professional

beBeeoperations; Granada; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in the operations sector is seeking an Operations Manager in Granada. This pivotal role includes managing client relationships and supporting operational processes to ensure compliance and performance. The ideal candidate will possess a business-related degree and significant experience in an HR consulting environment, demonstrating strong problem-solving abilities and communication skills.

Formación

• 5-8 years of relevant experience in an HR consulting or Corporate environment.
• Flexibility to support a global and fast-paced environment.
• Strong written and verbal skills.

Responsabilidades

• Manage client relationships, ensuring contractual agreements are delivered accurately.
• Conduct Service Review meetings and manage operational teams.
• Oversee performance monitoring and adherence to SLAs.

Conocimientos

MS Office

Communication

Teamwork

Problem solving

Educación

BA / BS in a business-related field

Herramientas

HRIS: Workday, SAP, PeopleSoft

Descripción del empleo

The role of Operations Manager is a pivotal position within our organization. The successful candidate will be responsible for managing the end-to-end client relationship, ensuring that all contractual agreements are delivered on time and accurately. This involves working in partnership with Account Management to guarantee accurate and timely contract revisions.

Main Responsibilities

• Manage the client relationship, including all escalation and work closely with Account Management to ensure accurate and timely contract revisions.
• Identify deviations from the contractually defined standard scope of service and manage these deviations through the Change Request process.
• Ongoing review of the Country Solution workbook and ensure updates are captured.
• Year End management and effective management and monitoring of all client SLAs using the appropriate tools to ensure adherence to targets.
• Conduct Service Review meetings, ensuring actions and follow-ups are timely and accurate.
• Lead Hypercare calls (where no SDM is assigned) to ensure actions are tracked and resolved.
• Liaise with internal stakeholders (AD, RSDM, SDM, SR, supporting functions) to ensure successful management of the client.
• Project Management to ensure successful implementation of any new service or processes.
• Work with Transformation and Products to implement automation and innovation.
• Management of internal stakeholders and liaison with the JL3 to ensure the service is running as per our SLAs and KPIs.
• Support ITCAMs / ADs in ensuring the client is aware of any product enhancements.
• Payroll Legislation updates are fully documented by the specialist and understood by the team.
• Annual planning reviewed and signed off by client(s) and JL3. Alight Security Standards are adhered to and followed.
• Accountable for accurate root cause analysis and implementation of preventative steps to limit reoccurrence.
• Ability to recognize and deal appropriately with sensitive and confidential information.
• Handle all required purchase order management activities per the defined process.
• End-to-end management of the operational team, including regular individual reviews, training, performance management, absence management and overall adherence to Alight policies.
• Strong ability to coach, develop action plans which maximize performance, and provide effective feedback and share business updates as appropriate.
• Management of recruiting the correct Specialists for the team by working with the Recruitment Team.
• Manage and monitor timely and accurate time recordings in the time management system.
• Keep the team informed by conducting effective team meetings.
• Communication and engagement of the team ensuring that business updates, innovation etc. is fully understood by the whole team.
• Maintain a professional environment; correct behaviours and enforce the use of business etiquette.

Key Criteria to Monitor Performance

• Adherence to all Security and Compliance procedures.
• 100% Attainment of customer SLA agreements.
• Adherence to quality standards.
• Team Performance within defined standards and customer contracts.
• Ability to effectively communicate with all levels within the business.

Alight Core Competencies

• Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills.
• Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.
• Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities.
• Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients.
• Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success.

Required Skills and Qualifications

• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint.
• Flexibility to support a global and fast-paced environment.
• Excellent written and verbal skills.
• Self-motivated and a willingness to learn.
• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures.

Education and Training

• BA / BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience.
• 5-8 years relevant experience administering Payroll or Health & Welfare / Benefits in an HR consulting, HR Outsourcing or Corporate environment.
• HRIS knowledge : Workday, SAP, or PeopleSoft knowledge preferred.