Operations Manager Surety Europe

Swiss Re; Madrid; Presencial; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

As an Operations Manager Surety EMEA at a leading company, you'll oversee operations for Surety clients in EMEA, enhancing client service and managing a talented team. With a strong focus on continuous improvement, you will drive efficiencies and foster talent development in a dynamic environment.

Formación

• 5+ years in a similar position in banking or insurance.
• Experience in surety or guarantee business.
• Knowledge of end-to-end operations management including premiums and invoicing.

Responsabilidades

• Deliver client servicing and ensure service delivery within SLAs.
• Support efficiency improvements and collaborate on global process harmonization.
• Act as a hands-on leader and develop talent.

Conocimientos

Leadership

Client service orientation

Analytical skills

Team management

Educación

Master's or bachelor's degree in Insurance or Banking

Descripción del empleo

As an Operations Manager Surety EMEA, you will ensure the delivery of operations services for Surety clients in Germany, UK, and Italy. You will manage service levels, prioritize team tasks, engage with multiple business stakeholders, and support internal and external customer queries. In our dynamic and evolving environment, you will be an advocate for change, motivating teams to join our journey.

Main activities :

• Delivery of client servicing : Drive seamless service delivery to our surety clients in EMEA. Ensure service delivery within agreed SLAs, meeting or exceeding KPIs. Organize and resource the team with adequate skills to deliver high-quality processing and client servicing. Make decisions based on data and facts.
• Endorsing continuous improvement : Support efficiency improvements across underwriting support and technical accounting. Collaborate with the operational excellence team for global process harmonization. Participate in project work, tools development, and process documentation improvements.
• Leadership responsibility : Be a hands-on leader and driver of change. Attract and retain talents by evolving employee development plans. Deliver creative solutions to challenges while remaining practical. Ensure continuous upskilling.

About the Team

Operations is a reliable and efficient global organization closely collaborating with business teams. With passion and customer orientation, we strive for high customer satisfaction and enable the business to achieve its profitable growth aspirations. Day-to-day, we process surety transactions, handle bonds and guarantees, premiums, and fees accurately and on time.

About You

You are a self-motivated, energetic individual with experience in surety or guarantee business as well as leadership. You are structured, detail-oriented, and comfortable dealing with different counterparts and cultures.

• At least 5 years of experience in a similar position in the banking or insurance industry, with in-depth knowledge of products, systems, and processes within surety or other risk participation structures.
• Experience with products and processes within surety or guarantee business.
• Knowlage in end-to-end operations management including handling of premiums, fees, commissions, and invoicing.
• Passionate about people development and talent management.
• Basic knowledge in surety regulatory and compliance area, including legal and tax-related topics.
• Language skills : German and English fluent written and spoken; other European languages are an advantage.
• Strong service and client-oriented mindset.

Nice to have :

• Master's or bachelor's degree preferably in Insurance or Banking.
• Additional certification like CSDG in guarantee business is a plus.

For Spain, the base salary range for this position is between EUR 60,000 and EUR 100,000 (for a full-time role). The specific salary offered considers :

• the requirements, scope, complexity and responsibilities of the role,
• the applicant's own profile including education / qualifications, expertise, specialisation, skills and experience.

In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits.

Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.

As this role requires regular communication in English, please make sure to submit your application and CV in English language.

About Swiss Re Corporate Solutions

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and / or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Keywords :

Reference Code : 133415

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