OPERATIONS MANAGER - PHARMA EVENTS (f/m/d)

egg; Madrid; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working setup (remote/hybrid)

Performance-based bonus

Home office / tech stipend

Lunch vouchers

Global offsite opportunities

Coffee, pet-friendly offices

Descripción de la vacante

egg is seeking a seasoned Project/Account Manager to lead pharmaceutical client events, from congresses to brand experiences. The role requires extensive event agency experience, strong governance capabilities, and a track record of delivering complex programs on time and within budget.

You will mentor project teams, manage stakeholder relationships at senior levels, and ensure delivery excellence while embracing AI-enabled processes and flexible, hybrid working arrangements.

Formación

• 8+ years in an event agency environment with pharma/healthcare clients
• Experience on dedicated client accounts with governance and compliance requirements
• Strong event delivery, processes, reporting frameworks and team coordination
• Expertise in resource planning, utilization, forecasting and budget oversight
• Fluent in English and Spanish (written and spoken)

Responsabilidades

• Lead production and delivery of congresses, meetings, symposia and brand experiences on time and within budget.
• Coach and support Project Managers and operational teams to drive delivery excellence.
• Monitor client satisfaction, performance metrics, resource allocation and account health.
• Track SLAs, KPIs, compliance, RAID logs and drive continuous improvement.
• Oversee account financials: budgeting, forecasting and reporting.
• Improve delivery standards and integrate AI-enabled ways of working for efficiency.

Conocimientos

Event management

Pharma/healthcare

Governance & compliance

Budgeting & forecasting

Cvent

MS 365 & Excel reporting

Stakeholder management

Bilingual: EN/ES

Herramientas

Cvent

Microsoft 365

Descripción del empleo

At egg we make experiences. Real ones.

The kind that take creativity, sharp thinking, attention to detail and, every now and then, a sense of humour when everything changes five minutes before launch.

We work across countries, cultures and clients, so things move fast and no two days look the same. That's part of what we enjoy. It also means we need people who can stay calm under pressure, take ownership and care about getting things right.

We laugh a lot too. Sometimes at work. Mostly at ourselves.

Which brings us to you

You understand that great client experiences don't happen by chance. They are the result of strong processes, effective planning, clear accountability and teams that have the support they need to perform at their best.

You enjoy helping people succeed, bringing structure to complexity and ensuring that projects are delivered consistently, compliantly and efficiently. You're equally comfortable discussing account performance with senior stakeholders, mentoring project teams or stepping into an event when operational support is needed.

Most importantly, you take ownership, support others and help create an environment where excellence becomes the standard. No half-cracked eggs.

What You’ll Be Doing

In this role, you will work 100% on one of our key pharmaceutical clients.

• Lead the production and delivery of congresses, meetings, symposia and brand experiences, ensuring projects are delivered on time, within budget and in line with client requirements
• Coach, mentor and support Project Managers and operational team members, helping develop capabilities and drive delivery excellence across the account
• Partner with the Account Lead to monitor client satisfaction, operational performance, resource allocation and overall account health
• Monitor SLAs, KPIs, compliance requirements and RAID logs, identifying risks, proposing solutions and driving continuous improvement
• Oversee account financials, including budget consolidation, forecasting, reporting and operational performance tracking
• Improve delivery standards, processes, templates, reporting tools and AI-enabled ways of working that increase efficiency and quality

What You’ll Bring

(We really mean it. Candidates who do not meet the following criteria will not be considered.)

Experience & Skills

• 8+ years of experience within an event agency environment, including significant exposure to pharmaceutical and/or healthcare clients
• Proven experience working on dedicated client accounts with complex governance, compliance and operational requirements
• Strong experience managing event delivery, operational processes, reporting frameworks and team coordination
• Demonstrated expertise in resource planning, utilization management, forecasting and budget oversight
• Advanced knowledge of Cvent and strong proficiency in Microsoft 365, including Excel-based reporting and analysis
• Exceptional stakeholder management, leadership and communication skills, with the ability to influence and support teams at all levels
• Fluent in English and Spanish, written and spoken

How we work at egg

Things move fast here. Priorities shift. Clients expect excellence.

The people who thrive at egg tend to:

• Take ownership and get things done
• Stay calm when priorities change
• Focus on outcomes and quality
• Be comfortable with ambiguity
• Look for smarter ways of working, including AI and technology
• Balance creativity with structure and execution

Bonus points if...

• Previous experience overseeing a dedicated pharmaceutical account at regional or global level
• Experience managing operational governance structures, service reviews or client performance programs
• Experience supporting multinational teams across multiple countries

Please note:

This role requires occasional travel to support events and account activities.

What We Bring To The Table

• Flexible working setup (remote in some places, hybrid in others)
• Competitive salary + performance-based bonus
• Home office / tech stipend, lunch vouchers
• Smart, supportive colleagues who genuinely enjoy working together
• International career opportunities + annual global offsite in somewhere excellent
• Free coffee, pet‑friendly offices and a culture that cares about people as much as performance

(Yes, the coffee is good. We're not monsters.)

The hiring process

• Online application (you’ve swiped right)
• First intro call (we’ve swiped right too — let’s see if there’s chemistry)
• First interview (time to crack things open a bit)
• Second interview (meet the family — don’t worry, they’re mostly well‑behaved eggs)
• Offer (we’re in love. hope you are too)

The most important bit

At egg, feedback goes in all directions: up, down and sideways. We believe accountability and kindness can coexist.

It’s okay to make mistakes here, as long as we own them, learn from them, and don’t keep serving them sunny