DELEGATE MANAGER - PHARMA EVENTS (f/m/d)

egg; Madrid; Híbrido; EUR 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working setup

Tech stipend

Lunch vouchers

International career opportunities

Annual global offsite

Coffee & pet-friendly offices

Culture focused on people

Performance-based bonus

Descripción de la vacante

egg is a dynamic agency that crafts experiences for global clients. This role focuses on coordinating participant journeys, handling large data volumes, and keeping every detail on track with accuracy and calm under pressure.

You’ll work independently, own your responsibilities, and build strong relationships with participants, clients and colleagues. You’ll use digital tools to improve efficiency and create seamless delegate experiences.

Formación

• 3+ years of delegate management or travel coordination experience.
• Experience in pharmaceutical/healthcare events preferred.
• Proficient with Cvent for event builds and registrations.
• Fluent in English and Spanish.

Responsabilidades

• Manage full delegate journey: registration, communications, travel, and attendee support.
• Build and maintain event databases in Cvent, ensure accuracy.
• Create delegate communications: invitations, reminders, confirmations.
• Coordinate travel and itineraries, ensure regulatory compliance.
• Provide progress updates to internal teams and client stakeholders.
• Support event delivery on-site and post-event reporting.

Conocimientos

Delegate management

Travel coordination

Participant management

Excel

Data management

Communication skills

Bilingual EN/ES

Herramientas

Cvent

Descripción del empleo

At egg we make experiences. Real ones.

The kind that take creativity, sharp thinking, attention to detail and, every now and then, a sense of humour when everything changes five minutes before launch.

We work across countries, cultures and clients, so things move fast and no two days look the same. That's part of what we enjoy. It also means we need people who can stay calm under pressure, take ownership and care about getting things right.

Which brings us to you

You enjoy coordinating participant journeys, managing large volumes of data and ensuring every detail is handled correctly. Whether it's registrations, communications, travel arrangements or last-minute changes, you're able to stay calm, prioritize effectively and keep everything moving forward.

You work independently, take ownership of your responsibilities and build strong relationships with participants, clients and colleagues. You're also comfortable using digital tools and technology to improve efficiency and create a seamless delegate experience.

What you’ll be doing

In this role, you will work 100% on one of our key pharmaceutical clients.

• Manage the full delegate journey, including registration, communications, travel booking and attendee support
• Build and maintain event databases in Cvent, ensuring participant information is accurate and up to date at all times
• Create and manage delegate communications, including invitations, reminders, follow-ups and final confirmations
• Coordinate travel arrangements and propose suitable itineraries while ensuring compliance with client requirements and healthcare regulations
• Provide regular progress updates to internal teams and client stakeholders throughout the project lifecycle
• Support event delivery on-site when required and maintain accurate attendance and reporting data after the event

What you’ll bring

(We really mean it. Candidates who do not meet the following criteria will not be considered.)

Experience & Skills

• 3+ years of experience in delegate management, travel coordination, participant management or a similar role
• Previous experience working within the pharmaceutical and/or healthcare events industry
• Strong hands‑on experience with Cvent, including event builds, registration management and reporting
• Excellent knowledge of Microsoft Office, particularly Excel and data management tools
• Ability to work independently, manage multiple priorities simultaneously and maintain exceptional attention to detail
• Strong customer service mindset with excellent communication and problem‑solving skills
• Fluent in spoken and written English and Spanish.

How we work at egg

Things move fast here. Priorities shift. Clients expect excellence.

The people who thrive at egg tend to:

• Take ownership and get things done
• Stay calm when priorities change
• Focus on outcomes and quality
• Be comfortable with ambiguity
• Look for smarter ways of working, including AI and technology
• Balance creativity with structure and execution

Bonus points if...

• Strong experience using Cvent
• Experience managing small meetings independently
• Knowledge of pharmaceutical compliance requirements and healthcare regulations

What we bring to the table

• Flexible working setup (remote in some places, hybrid in others)
• Competitive salary + performance-based bonus
• Home office / tech stipend, lunch vouchers
• Smart, supportive colleagues who genuinely enjoy working together
• International career opportunities + annual global offsite in somewhere excellent
• Free coffee, pet-friendly offices and a culture that cares about people as much as performance

(Yes, the coffee is good. We're not monsters.)

The hiring process

• Online application (you’ve swiped right)
• First intro call (we’ve swiped right too — let’s see if there’s chemistry)
• First interview (time to crack things open a bit)
• Second interview (meet the family — don’t worry, they’re mostly well-behaved eggs)
• Offer (we’re in love. hope you are too)

The most important bit

At egg, feedback goes in all directions: up, down and sideways. We believe accountability and kindness can coexist.

It’s okay to make mistakes here, as long as we own them, learn from them, and don’t keep serving them sunny‑side up forever.

We’re proud of a team made up of people from all walks of life, backgrounds and perspectives. We believe this makes our work better, our thinking sharper, and our outcomes stronger.

We welcome applications from all genders, including transgender and non-binary people, as well as BIPOC communities, LGBTQ2S+ communities, and people with visible and non-visible disabilities.

We are also an ESG-driven company committed to making a positive impact beyond our own walls.